I am a passionate and highly experienced insurance professional with over 20 years’ experience in all facets of
general and motor insurance, from claims and underwriting to implementing risk management services.
I enjoy finding innovative client solutions through collaboration with the client, insurance broker and internal stakeholders resulting in mutually beneficial outcomes for all parties.
My adaptability and ability to think on my feet is essential to dealing with unexpected events in a rapidly changing economic environment.
Gap in underwriting career due to redundancy in late 2018 and then Covid impacted economy.
• Managing a large portfolio of motor related business covering over 400 clients and $12,000,000 GWP.
• Engage and communicate with internal stakeholders to ensure client satisfaction through end to end
service.
• Monitoring and reporting on market conditions, competitor activity and maintaining accuracy of Salesforce
(Client Relation Management system)
• Conducting audits of colleagues throughout the country to ensure adherence to allocated underwriting
authorities and identify development opportunities tailored to their own career goals.
Achievements:
• Maintaining personal service levels in meeting all SLAs at a time of a company restructure without an
impact on external stakeholders.
• Consistently met and exceeded personal KPI’s regarding renewal retention, new business targets,
profitability and audit requirements.
• Providing tailored insurance solutions for Yancoal (China based mining conglomerate) while they took over
a large part of BHP’s NSW operations.
• Continued focus on maintaining market leading wording and product offering
Strong analytical expertise with a background in accounting
Excellent communication and interpersonal skills
Portfolio Remediation to ensure continued focus on profitability
Managing change in a complex world while maintaining the personal touch
Conducting audits in line with company authority and underwriting levels
Excellent team player who is intrinsically motivated and collaboratively minded
Subject Matter Expert on plant, mobile equipment and motor for IAG group
Providing on going product training to our broker partners