Gulseren Sahin - Guldal
Melton
Summary
Creative and energetic Early Childhood Education professional devoted to offering diverse activity plans and experiential learning opportunities to enhance individual development. Friendly, supportive and motivated with strong desire to promote student potential with passion for building strong rapport with faculty, students and caregivers. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Contact Officer
Serco NDIA
04.2024 - 05.2024
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed and updated databases to handle customer data.
Hairstylist
WFH
05.2015 - 05.2017
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
Retail Assistant
Baby Co
01.2014 - 07.2016
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
Education
Certificate III - Early Childhood Education & Care
Suzan Johnston Australia
Melbourne, VIC07.2025
Certificate III - Hairdressing
Australian Collage Of Hair Design And Beauty
Melbourne, VIC05.2017
Skills
- Work Coordination
- Report Writing
- Innovation and Creativity
- Teamwork and Collaboration
- Attention to Detail
- Organizational Skills
- Problem-Solving
- Decision-Making
- Time Management
- Written Communication
Languages
Turkish
Full Professional
English
Full Professional
Timeline
Customer Contact Officer
Serco NDIA
04.2024 - 05.2024
Hairstylist
WFH
05.2015 - 05.2017
Retail Assistant
Baby Co
01.2014 - 07.2016
Certificate III - Early Childhood Education & Care
Suzan Johnston Australia
Certificate III - Hairdressing
Australian Collage Of Hair Design And Beauty
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