Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gulseren Sahin - Guldal

Melton,VIC

Summary

Experienced receptionist with a proven track record of providing exceptional customer service and managing administrative tasks in fast-paced environments. Efficiently handles phone calls, schedules appointments, and maintains a professional and welcoming front desk atmosphere. Adept at multitasking and prioritizing tasks to ensure smooth office operations. Strong communication and interpersonal skills, with the ability to effectively interact with clients, colleagues, and senior management. Committed to delivering outstanding support and creating a positive first impression for visitors and callers.

Overview

10
10
years of professional experience

Work History

Customer Contact Officer

Serco NDIA
04.2024 - 05.2024
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Tracked customer service cases and updated service software with customer information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed and updated databases to handle customer data.

Hairstylist

WFH
05.2015 - 05.2017
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.

Retail Assistant

Baby Co
01.2014 - 07.2016
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.

Education

Certificate III - Early Childhood Education & Care

Suzan Johnston Australia
Melbourne, VIC
07.2025

Certificate III - Hairdressing

Australian Collage Of Hair Design And Beauty
Melbourne, VIC
05.2017

Skills

  • Work Coordination
  • Report Writing
  • Innovation and Creativity
  • Teamwork and Collaboration
  • Attention to Detail
  • Organizational Skills
  • Problem-Solving
  • Decision-Making
  • Time Management
  • Written Communication
  • Strong communication skills

Languages

Turkish
Full Professional
English
Full Professional

Timeline

Customer Contact Officer

Serco NDIA
04.2024 - 05.2024

Hairstylist

WFH
05.2015 - 05.2017

Retail Assistant

Baby Co
01.2014 - 07.2016

Certificate III - Early Childhood Education & Care

Suzan Johnston Australia

Certificate III - Hairdressing

Australian Collage Of Hair Design And Beauty
Gulseren Sahin - Guldal