Haifa Yatim
Greenacre,NSW
Overview
4
4
years of professional experience
Work History
Support Coordinator
Aly Ability Services
Roselands, NSW
10.2022 - 05.2025
- Coordinated support services for clients, ensuring adherence to individual care plans.
- Developed and maintained strong relationships with service providers and community resources.
- Facilitated communication between clients, families, and interdisciplinary teams to promote effective care delivery.
- Monitored client progress and adjusted support strategies based on evolving needs and feedback.
- Conducted assessments to identify client strengths, challenges, and necessary resources for optimal support.
- Streamlined documentation processes to enhance accuracy and efficiency in case management reporting.
- Advocated for client needs within organizational policies to improve service accessibility and quality.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Worked with other departmental staff to answer questions and resolve problems.
- Coordinated meetings and events for internal and external groups.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
- Developed tailored support plans for diverse clientele, identifying unique needs and goals.
- Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
- Performed general administrative duties by mailing and shipping materials, maintaining legal postings and creating and publishing employee communications.
Support Coordinator
WeCan Support Services
Auburn, NSW
02.2021 - 10.2022
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
- Improved client satisfaction by efficiently addressing and resolving support issues.
- Enhanced team efficiency through facilitating regular meetings, sharing updates, and discussing strategies for improved service delivery.
- Scheduled appointments and meetings for director and [Number]-member team.
Education
Mental Health
Torrens University Australia
02-2024
Skills
- Appointment scheduling
- Project management
- Data entry
- Documentation and recordkeeping
- Report preparation
Timeline
Support Coordinator
Aly Ability Services
10.2022 - 05.2025
Support Coordinator
WeCan Support Services
02.2021 - 10.2022
Mental Health
Torrens University Australia