Hailey Fisher
Narrawallee,NSW
Summary
Hospitality professional with extensive experience at Mollymook Golf Club, specializing in customer care and event management. Demonstrated expertise in cash handling and communication, leading to improved guest satisfaction and successful staff training. Proven ability to adapt and excel in fast-paced environments, creating memorable experiences for guests.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hospitality Worker
Mollymook Golf Club
Mollymook, NSW
10.2019 - Current
- Delivered exceptional customer service in dining and event environments.
- Supported setup and breakdown of events for diverse occasions at club.
- Served food and beverages promptly to enhance guest satisfaction.
- Maintained cleanliness of tables, dishes, and glassware after each meal.
- Responded quickly to guest inquiries and concerns to ensure a positive experience.
- Restocked condiments and beverages regularly to meet guest needs.
- Executed cashiering duties accurately using POS systems during peak hours.
- Trained new hospitality staff on procedures for delivering quality service.
Education
High School Diploma -
Ulladulla High School
Ulladulla, NSW10-2020
Statement of Attainment - RCG
TAFE NSW
NSW06-2025
Statement of Attainment - RSA
TAFE NSW
NSW06-2025
Statement of Attainment - Basic Barista Skills
TAFE NSW
NSW03-2021
Certificate 2 - Bakery
TAFE NSW
NSW12-2025
Statement of Attainment - Food Handling Skill Set
TAFE NSW
NSW02-2026
Skills
- Cash handling and payment collection
- Time management and prioritization
- Effective communication skills
- Adaptability and flexibility
- Food safety and sanitation
- Reservation and event management
- Item recommendation and upselling
- Safe alcohol service practices
- POS system operation and troubleshooting
- Problem-solving and critical thinking
- Hospitality services and customer care
- Decision-making and strategic planning
Certification
- RSA
- RCG
Affiliations
- Passion for baking
- I love to read
- Self-learning ASL
Languages
ASL
Elementary
Timeline
Hospitality Worker
Mollymook Golf Club
10.2019 - Current
High School Diploma -
Ulladulla High School
Statement of Attainment - RCG
TAFE NSW
Statement of Attainment - RSA
TAFE NSW
Statement of Attainment - Basic Barista Skills
TAFE NSW
Certificate 2 - Bakery
TAFE NSW
Statement of Attainment - Food Handling Skill Set
TAFE NSW
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