Haisung Lee
Carrington,WA
Summary
Experienced hospitality professional with a strong background in kitchen operations and customer service. Demonstrated expertise in food preparation, team management, and upholding high-quality standards in fast-paced restaurant environments. Fluent in English and adept at seamlessly adapting to multicultural workplaces. Committed to delivering exceptional service and creating memorable dining experiences for patrons.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Kitchen Staff Member
The BAB Amsterdam
10.2021 - 12.2023
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Interpreter
Board of Audit and Inspection of Korea
01.2023 - 02.2023
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
Sales Assistant
IPXHOP Korea
09.2022 - 10.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Cultural Exchange Ambassador
University of Amsterdam
01.2022 - 06.2022
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Served as organization ambassador at various charity events, promoting mission and values.
Boatswain's Mate
Republic of Korea Navy
01.2020 - 09.2021
- Served in the DDH-2 class warship Munmu the Great(DDH-976). Served in the DDH-2 class warship Choi Young(DDH-981). Became 2nd class Petty Officer in 18 months by successfully carrying out and leading multiple active missions during service.
- Adaptability, Precision, and Discipline: Awarded 2nd place overall for the final exams in the 663rd seaman recruits' boot camp, 2020. Awarded 1st place overall for the final exams in the 257th boatswain's mate course and 3rd translator course, 2020. Recognized to be the most ready-to-sail-seaman recruit in the camp. In-depth understanding of the fundamentals of seamanship developed.
- Leadership, Decision-Making and Teamwork: Put in charge to lead the operation division's seamen, 2021. Recognized for display of strong leadership, fair decision making in various combat situations and problem solving skills for conflict situations while contributing to the team: enhancing teamwork.
Interpreter
Escort Task Group, Republic of Korea Navy
07.2020 - 03.2021
- Served in the 33rd Choeng-Hae Escort Task Group as a supporting unit of the Combined Maritime Forces. Fighting against maritime terrorism including piracy and protecting merchant vessels sailing in the Strait of Hormuz and Horn of Africa.
- Resilience and Mental Toughness: Through a strict screening for exemplary seamen with physical and mental toughness and seamanship selected as a member to join the Cheong-Hae Escort Task Group. Successfully carried out 8 weeks of intense training including combat diving, weaponry, and maintenance with exceptional performance.
- Language Skills: Selected as a translator to communicate with multinational units of the Combined Maritime Forces. Excellency in instant English-Korean translation recognized through multiple anti-piracy missions and the South Korean tanker vessel seizure incident.
Restaurant Waiter
Chungdam Woo
05.2018 - 01.2019
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Parking Attendant
Hyundai Department Store
05.2016 - 03.2017
- Answered general questions about parking fees, facilities, and directions.
- Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
Bartender
Magnum the Tasting Room
03.2016 - 12.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Bachelor of Actuarial Science -
University of Amsterdam
11.2024
Cambridge International Examination A Levels -
Cambridge Korea Centre
06.2018
Year 11/Secondary 4 -
International British Academy
Imus, Cavite04.2015
Skills
- Food preparation (Certified with Food Handling License and RSA)
- Kitchen management and team coordination
- Cleaning and sanitizing
- Customer service and interpersonal communication
- Creative menu development and dish presentation
- Adaptable and quick learner in high-pressure settings
- Fluent bilingualism(English and Korean)
- Cross-cultural communication
- [Language] fluency
- Stock management
- Relationship building
Personal Information
- Date of Birth: 01/28/99
- Nationality: South Korean
Certification
- Food Handler
- Responsible Service of Alcohol (RSA)
- White Card
- International Driver's License(awaiting to convert to WA Driver's License)
Timeline
Interpreter
Board of Audit and Inspection of Korea
01.2023 - 02.2023
Sales Assistant
IPXHOP Korea
09.2022 - 10.2022
Cultural Exchange Ambassador
University of Amsterdam
01.2022 - 06.2022
Kitchen Staff Member
The BAB Amsterdam
10.2021 - 12.2023
Interpreter
Escort Task Group, Republic of Korea Navy
07.2020 - 03.2021
Boatswain's Mate
Republic of Korea Navy
01.2020 - 09.2021
Restaurant Waiter
Chungdam Woo
05.2018 - 01.2019
Parking Attendant
Hyundai Department Store
05.2016 - 03.2017
Bartender
Magnum the Tasting Room
03.2016 - 12.2016
Cambridge International Examination A Levels -
Cambridge Korea Centre
Year 11/Secondary 4 -
International British Academy
- Food Handler
- Responsible Service of Alcohol (RSA)
- White Card
- International Driver's License(awaiting to convert to WA Driver's License)
Bachelor of Actuarial Science -
University of Amsterdam
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