Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Hajra Arif

Box Hill,VIC

Summary

I am currently a full-time University student studying Law/Arts at Deakin University, Burwood. I am a hardworking, well-presented and motivated individual currently seeking part-time or full-time work.

Overview

6
6
years of professional experience

Work History

Customer Service Team Member

Woolworths Supermarket
03.2023 - Current
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Responded proactively and positively to rapid change.

Legal Administrative Assistant

RJM Law - Wills And Estates
05.2022 - 05.2023
  • Data entry into practise management system using the programs Smokeball and ActionPlan
  • Organising and arranging client appointments with lawyers including booking meeting rooms and sending calendar invitations via Outlook.
  • Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
  • Prepared and drafted correspondence and legal forms and documents for legal staff to review.

Customer Service Team Member

Coles Supermarket
09.2019 - 06.2022
  • Provide friendly customer service when assisting and interacting with customers daily
  • Effectively responded to customer inquiries and troubleshooted their complaints in a swift manner
  • Communicate effectively within a large team to ensure each customer was satisfied
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Trained staff on operating procedures and company services.

Hospitality and Customer Service Team Member

Domino’s Pizza
09.2017 - 03.2018
  • Worked with customers both face to face and over the telephone when taking orders as well as resolving any issues they have
  • Managed time successfully during peak times
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

Bachelor of Law/Arts -

Deakin University
Burwood, VIC
07.2026

High School Diploma -

Methodist Ladies College
11.2020

Skills

  • Proficient skills and experience with Microsoft Office and legal programs Smokeball and ActionPlan
  • Ability to work well under pressure
  • Ability to work both independently and in a team
  • Excellent time management skills and able to prioritise jobs to work efficiently
  • Strong worth ethic
  • Excellent customer service with the ability to resolve problems that arise on a daily basis whilst ensuring customers and clients remain the priority
  • Friendly and approachable demeanour

References

Available on request.

Timeline

Customer Service Team Member

Woolworths Supermarket
03.2023 - Current

Legal Administrative Assistant

RJM Law - Wills And Estates
05.2022 - 05.2023

Customer Service Team Member

Coles Supermarket
09.2019 - 06.2022

Hospitality and Customer Service Team Member

Domino’s Pizza
09.2017 - 03.2018

Bachelor of Law/Arts -

Deakin University

High School Diploma -

Methodist Ladies College

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Hajra Arif