Hana Desta
Perth,WA
Summary
Experienced food service professional with strong background in efficiently managing food and beverage operations. Adept at maintaining high standards of customer service, ensuring satisfaction, and fostering collaborative team environment. Known for flexibility in adapting to changing needs, delivering consistent, reliable results, and excelling in multitasking, communication, and attention to detail.
Overview
4
4
years of professional experience
Work History
Food and Beverage Attendant
Catering Services
Perth, WA
01.2021 - 01.2025
- Provided exceptional customer service by greeting and assisting guests with menu selections.
- Maintained cleanliness and organization of dining areas, ensuring a welcoming atmosphere for patrons.
- Supported kitchen staff by delivering food and beverage orders efficiently to enhance service speed.
- Assisted in setting up dining spaces for events, adapting layouts based on guest needs and preferences.
- Learned menu items thoroughly to accurately answer guest inquiries regarding ingredients and preparation methods.
- Collaborated with team members to ensure smooth operations during busy service periods, fostering a team-oriented environment.
- Utilized point-of-sale systems to process orders and payments accurately, enhancing transaction efficiency.
- Adapted quickly to changing priorities in fast-paced environments while maintaining high service standards.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
- Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
- Assisted in menu development, resulting in increased sales and positive feedback from customers.
Languages
English
Timeline
Food and Beverage Attendant
Catering Services
01.2021 - 01.2025