Summary
Overview
Work History
Education
Certification
Timeline
Generic

Hana Quinn

Woody Point,Qld

Summary

Proven track record in enhancing office efficiency and improving documentation accuracy at the Department of Education, showcasing exceptional administrative support and problem-solving skills. Leveraged a friendly, positive attitude to streamline processes, achieving a significant increase in enrolment leads and attendance monitoring. Demonstrated flexibility and adaptability in high-stress situations, ensuring top-notch service and support across various educational settings.

Overview

22
22
years of professional experience
1
1
Certification

Work History

School Office Administration Officer

Department Of Education
09.2022 - Current
  • Enrolment Officer - Marketing, managing and preparation of enrolment forms in accordance with Department of Education requirements. Prospective family tours and following leads for new enrolments. Book enrolment interviews.
  • Attendance Officer - Entering absences, monitoring rolls, sending daily absence text, following up unexplained absences, attendance exemptions, coordinating with Community Engagement Officer regarding low attendance.
  • Management of School Health Room including, health plans/emergency action plans, overseeing medication of students including preparation and management of appropriate medication documents. Administering first aid to staff, students and community members as required.
  • Ordering office stock and first aid supplies.
  • Updating CEC regarding First Nations students attendance.
  • Entering Legal Orders and Parenting Agreements into OneSchool and liaising with class teachers, inclusion support and admin to ensure awareness and understanding of legal orders pertaining to at risk children.
  • Receiving behaviour support calls and referring to appropriate inclusion staff.
  • Liaising with Head of Inclusion and Guidance Officer regarding student paperwork, specialists reports and referrals.
  • Front counter - Payments, permissions, parent complaints, student services.
  • Creation and management of consent forms.
  • Covering duties and releasing staff members as required.
  • Maintaining relationships with relief staff, making bookings and managing leave diaries.
  • Assisting P&C committee with administration tasks as required.
  • Creation and management of Work Access Permits for trades. Overseeing completion of works as required.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Delivered quality results under pressure by prioritising tasks effectively during high-stress situations or tight deadlines.
  • Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
  • Enhanced office efficiency by streamlining administrative processes and implementing new organisational systems.
  • Maintained personnel records and updated internal databases to support document management.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Documenting confidential information regarding students or families and referring to appropriate staff.
  • Proofread and edited documents for accuracy and grammar.
  • Creation and publication of fortnightly newsletter.
  • ensuring accurate and swift communication to parents via email, text and Facebook updates. As well as managing contact data bases among various websites.
  • Volunteered to help with special projects of varying degrees of complexity.

Relief Teacher Aid (Education Support)

Department Of Education -
04.2022 - 09.2022
  • Learning support across all year levels as required.
  • Working with individual students and small groups to aid learning while managing complex behaviours.
  • Provided support to classroom teacher as directed.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Ascertained needs of individual students and facilitated support to best suit their needs.
  • Playground duty.
  • First aide.

Inclusion Support

Goodstart Early Learning
01.2013 - 04.2014
  • Supported diverse learners by differentiating instruction and offering accommodations as needed, ensuring an inclusive classroom experience for all students.
  • Coordinated with Lead Educator regarding expectations and goals of student requiring additional support.
  • Liaise with Lead Educator to deliver practical support and education adjustments to enhance the learning experience for each individual.
  • Changing nappies and supporting toilet learning for Kindy students transitioning to toilet use.
  • Medication administration.
  • Documenting learning experiences.

Customer Service Officer

Australia Post
02.2012 - 04.2014
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Sales, passport processing, customer banking, bill payments, stock display and processing mail and parcels both incoming and outgoing.

Lead Educator

Squiggles Holistic Early Learning Centre
01.2003 - 12.2012
  • Established strong rapport with parents through consistent communication, supporting their involvement in the educational process and addressing concerns promptly.
  • Facilitating differentiated learning for all students.
  • Maintaining accurate and detailed documentation of learning experiences and discussing individual learning needs with parents and colleagues to ensure a positive learning experience for all children.
  • Creating an environment that fosters and enhances learning.
  • Supporting children to become independent learners and critical thinkers.
  • Facilitated hands on learning experiences that foster independence and self help skills.
  • Supported children with special needs, creating individualised learning strategies to accommodate various abilities.
  • Assistant Director (2IC) as required.

Education

Certificate IV Education Support - Education Support

Tafe Queensland
Bracken Ridge, QLD
12.2022

Diploma of Community Service (Children's Services) - Early Childhood Education

Tafe Queensland
Gold Coast, QLD
2007

Certification

Current First Aid and CPR with vast experience administering first aid to both children and adults.

Current Paid Blue Card.


Timeline

School Office Administration Officer

Department Of Education
09.2022 - Current

Relief Teacher Aid (Education Support)

Department Of Education -
04.2022 - 09.2022

Inclusion Support

Goodstart Early Learning
01.2013 - 04.2014

Customer Service Officer

Australia Post
02.2012 - 04.2014

Lead Educator

Squiggles Holistic Early Learning Centre
01.2003 - 12.2012

Certificate IV Education Support - Education Support

Tafe Queensland

Diploma of Community Service (Children's Services) - Early Childhood Education

Tafe Queensland

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Hana Quinn