Hannah Gauci
Summary
Motivated individual with a background in customer service and administration, bringing dependability and organisation to any role. Experienced in providing exceptional assistance and delivering excellent customer service. Proficient in effective and efficient communication for seamless collaboration within a team setting.
Overview
6
6
years of professional experience
Work History
APS4 Administration Officer
Latrobe Community Health Services
2023.08 - Current
- Collect and collate data for monthly, quarterly and annual reports required by the Area Manager
- Performing computer-based tasks including, maintaining databases and Monitor emails
- Answering phones and providing appropriate and clear information to people with disability, their families, carers, providers and other members of the community.
- Keeping accurate records in accordance with legislative requirements and the department's records, information security, and privacy policies and requirements
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Assist people with disability, their families and carers to build and pursue their goals for a ‘normal' life, exercise control and engage with the Scheme
Fundraising and Media Manager (Volunteer)
Lara United Football Club
2023.10 - 2025.01
- Organise fundraising functions to raise money for the club
- Plan and coordinate social events
- Collaborated with creative teams to produce engaging content tailored to target demographics.
- Managed company social media pages and increased social media presence, monitoring user engagement.
- Supported upcoming events and promoted new product launches.
Travelling
-
2023.01 - 2023.07
Distribution Centre Pick/Pack
Cotton On
2022.08 - 2023.01
- RF-scanning
- Picking/packing large jobs
- Ensuring each order is packed correctly in a timely manner
- Sorting and organising incoming deliveries
- Ordering stock
- Worked effectively in fast-paced environments.
Administration Officer
Child Protection Litigation Office
2021.04 - 2021.12
- Providing administrative assistance to Solicitors as required.
- Performing computer-based tasks including, maintaining databases, such as LEX and relevant registers.
- Providing support in the collation and distribution of documents.
- Simultaneously complete a Certificate III or IV in Business Administration
- Keeping accurate records of work activities in accordance with legislative requirements and the department's records, information security, and privacy policies and requirements.
Sports Coach
Geelong Grammar School
2019.03 - 2021.03
- Ensuring a safe and fun environment for students
- Planning and delivering a coaching program including the development of skills training
- Monitoring student's attendance, performance, and dress code
- Communicating and encouraging the best expectations of students' behaviours
- Providing match reports/ Player analysis to communications office post matches
- Traveling with and Caring for students for games/training
- Up to date Anaphylaxis management training to provide the safety of all students
Waitress / Bar tender
Founders & Co
2019.03 - 2021.03
- Deliver superior customer service and create a fun and welcoming environment for all customers
- Process cash and credit transactions
- Take orders and process them through the POS system
- Answering phones
- Ensure store cleanliness
- Preparing drinks and desserts
- Opening and closing the store
- Following Strict COVID-19 routine and enforcing regulations
Hospitality
Xpresso lounge cafe
2019.10 - 2020.10
- Providing administrative assistance to Solicitors as required.
- Performing computer-based tasks including, maintaining databases, such as LEX and relevant registers.
- Providing support in the collation and distribution of documents.
- Simultaneously complete a Certificate III or IV in Business Administration
- Keeping accurate records of work activities in accordance with legislative requirements and the department's records, information security, and privacy policies and requirements.
Education
Certificate III in Business -
TAFE Melbourne Polytechnic
2021-12
VCE -
Geelong Grammar School
2018-10
Skills
- Problem-Solving
- Strong Attention to Accuracy
- Customer relations
- Quick Learner
- Team collaboration
- High ability to work under high-stress environments
Timeline
Fundraising and Media Manager (Volunteer)
Lara United Football Club
2023.10 - 2025.01
APS4 Administration Officer
Latrobe Community Health Services
2023.08 - Current
Travelling
-
2023.01 - 2023.07
Distribution Centre Pick/Pack
Cotton On
2022.08 - 2023.01
Administration Officer
Child Protection Litigation Office
2021.04 - 2021.12
Hospitality
Xpresso lounge cafe
2019.10 - 2020.10
Sports Coach
Geelong Grammar School
2019.03 - 2021.03
Waitress / Bar tender
Founders & Co
2019.03 - 2021.03
Certificate III in Business -
TAFE Melbourne Polytechnic
VCE -
Geelong Grammar School