Skye-Louise Waugh
Bell Post Hill,VIC
Summary
Accomplished APS4 Administration Officer at NDIS with a proven track record in enhancing team efficiency and data management. Leveraged strong computer literacy and exceptional communication skills to streamline processes, significantly improve administration outcomes. Expert in driving projects under pressure, demonstrating leadership and analytical prowess to exceed employer expectations.
Overview
6
6
years of professional experience
Work History
APS4 Administration Officer
NDIS
Geelong, VIC
11.2023 - Current
- Providing administrative support to the team, including the preparation of briefing materials.
- Undertaking research and analysis, preparation of associated reports, and correspondence.
- Assisting with procurement and recruitment activities.
- Managing emails, replying to correspondence, and handling confidential papers.
- Undertaking data entry, maintaining, and upgrading records.
- Generated weekly reports detailing progress made against set targets or objectives.
Sales Consultant
Charles Rose jewellery
Geelong, VIC
05.2022 - 11.2023
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Recruited, hired, and trained new hires to optimize profitability.
- Recommended process improvements that could enhance sales performance.
- Listened to customers to understand their needs, and referred them to optimal service.
Market Research Assistant
Heart and Soul Co.
Geelong, VIC
06.2018 - 06.2022
Education
VCE -
Matthew Flinders Girls Secondary College
Geelong, Vic12-2006
Skills
- Strong computer literacy capabilities
- Contributing to a high-performing team
- Excellent communication and interpersonal skills
- Time and budget management
- Analyzing and problem-solving skills
- Attention to detail
- Leadership and management qualities
- Perform under pressure and tight deadlines
- Documentation and control
- Payroll and budgeting
- Reporting proficiency
- Relationship building
- Office management
- Calendar management
- Administrative support
- Database administration
References
- Nichole Fox, Participant Support Officer- NDIS, 0432390569, nicole.fox@ndis.gov.au
- Ashlee Littlehales, Former Partner and Owner- Heart and Soul Co., 0432 901 321, heartandsoulhire@gmail.com
Timeline
APS4 Administration Officer
NDIS
11.2023 - Current
Sales Consultant
Charles Rose jewellery
05.2022 - 11.2023
Market Research Assistant
Heart and Soul Co.
06.2018 - 06.2022
VCE -
Matthew Flinders Girls Secondary College
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