Hannah Mei

• Order & Cashier Services: Handled customer orders, processed payments, and served beverages and desserts, ensuring efficient and accurate transactions.
• Product Preparation: Crafted a variety of beverages and desserts, strictly following recipes and quality standards.
• Inventory Management: Checked stock levels, restocked ingredients and supplies, and organized inventory for smooth operations.
• Cleaning & Sanitation: Maintained cleanliness across the entire store, including work areas, equipment, and customer spaces.
• Customer Interaction: Engaged with customers, provided recommendations, and addressed concerns to enhance the overall experience.

• Food & Supply Prep: Daily prepped ingredients and supplies, managed inventory, and ensured freshness and proper portioning.
• Service & Transaction Management: Handled front - desk ordering, cash register operations, and dish delivery, provided menu guidance and addressed customer needs.
• Customer Engagement: Fostered positive customer relationships, resolved issues, and collected feedback for service improvement.
• Cleaning Operations: Maintained restaurant cleanliness, including dining areas, restrooms, and equipment, ensuring a tidy environment.
• Revenue Documentation: Summarized daily earnings, recorded transactions, balanced the cash register, and prepared financial reports.

• Product Design: Assisted the visual director in brand store and product visual design and enhancement.
• Data Management: Weekly organized visual materials, design reports from nationwide stores into PowerPoint presentations, and collated meeting materials.
• On - site Support: Accompanied the creative director for weekly on - site adjustments of offline store visual designs.
• Visual Execution: Independently designed and refined visual effects for various stores, handling promotional layout, mannequin styling, and colour coordination.

• Facilitated 100+ immersive game sessions with 4.8/5 player ratings.
• Led marketing efforts boosting customer traffic by 40% through social media campaigns.
• Organized themed events and managed community engagement initiatives.

• Content Planning: Managed official social media backstage, collected news materials, and created content.
• Account Operation: Handled WeChat & Weibo backend, optimized fan interaction, and increased engagement.
• Live Streaming: Executed 20+ live broadcasts, wrote scripts, and coordinated with the operations team.
• Material Shooting: Produced 30+ sets of photo & video content for various programs and events.
• Field Work: Liaised with event contacts, distributed content in communities, and engaged with the public.