Hannah Sultana
Beauty
Perth,WA
Summary
Proven track record of enhancing salon revenue and client satisfaction at BODHI Wellness Spa Retreat, leveraging strong communication skills and professionalism. Skilled in a wide range of body treatments, including massages, facials, and waxing, with a commitment to customer service. I excel in creating person centred care and maintaining high standards of cleanliness. Achieved significant improvements in appointment scheduling, contributing to a loyal clientele base and streamlined operations.
Overview
5
5
years of professional experience
Work History
Senior Beauty Therapist
BODHI Wellness Spa Retreat
07.2022 - Current
- Increased salon revenue through upselling additional services and retail products to clients.
- Streamlined appointment scheduling processes, improving efficiency and reducing wait times for clients.
- Maintained loyal clientele base by consistently delivering high-quality beauty treatments and exceptional customer service.
- Created welcoming environment for clients by maintaining clean, organised, and visually appealing treatment room.
Spa Assistant and Receptionist
Citrine Beauty and Day Spa
04.2021 - 06.2022
- Maintained cleanliness of treatment rooms, restrooms, and common areas to uphold high standards of sanitation and professionalism.
- Enhanced bookings with effective scheduling and time management skills.
- Supported therapists in preparing treatment rooms, enabling efficient transitions between appointments.
- Collaborated with team members to create a cohesive work environment that prioritized client care.
Front of House Employee
Fresh Pho House
10.2019 - 05.2022
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Customer Service and Presentation of the Store
Kmart
02.2020 - 04.2022
- Provided exceptional support for customers, leading to increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
Bachelor of Science - Nursing
Edith Cowan University
Perth, WA10.2026
High School Diploma -
SEDA Sport College
Perth 10.2021
Skills
Strong Communication Skills
Professionalism and Etiquette
Organization and Multitasking
Customer Service
Attention to detail
Body Treatments
Collaboration and Teamwork
Timeline
Senior Beauty Therapist
BODHI Wellness Spa Retreat
07.2022 - Current
Spa Assistant and Receptionist
Citrine Beauty and Day Spa
04.2021 - 06.2022
Customer Service and Presentation of the Store
Kmart
02.2020 - 04.2022
Front of House Employee
Fresh Pho House
10.2019 - 05.2022
Bachelor of Science - Nursing
Edith Cowan University
High School Diploma -
SEDA Sport College
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