Harpreet Singh
Truganina,VIC
Summary
Proven security officer with a strong background in enhancing safety and customer satisfaction at SECUREcorp. Experienced in incident reporting and providing superior customer service, showcasing reliability and a keen investigative ability. Demonstrated success in implementing improved security protocols and fostering customer loyalty, highlighting a results-driven work ethic and physical fitness while maintaining high service quality.
Overview
16
16
years of professional experience
Work History
Security Officer
SECUREcorp
11.2017 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
Customer Service Officer
PSS Securitas
02.2011 - 11.2017
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Assisted call-in customers with questions and orders.
- Completed data entry to record call notes, suggestions and questions.
Customer Service Cashier
7-11 Convenience Store
08.2008 - 12.2011
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
Certificate Iv in Real Estate Practice
Charles Insitute
Melbourne, VIC12-2023
Bachelor of Science - Science Education
Guru Nanak Dev University
Amirtsar India06-2005
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Superior customer service
- Physical Fitness
- Document Management
- Investigative abilities
- Staff Management
- Work ethic
- Reliability
- Punctuality
- First Aid Certified
Timeline
Security Officer
SECUREcorp
11.2017 - Current
Customer Service Officer
PSS Securitas
02.2011 - 11.2017
Customer Service Cashier
7-11 Convenience Store
08.2008 - 12.2011
Certificate Iv in Real Estate Practice
Charles Insitute
Bachelor of Science - Science Education
Guru Nanak Dev University
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