HARWINDER KAUR
Perth,WA
Summary
Dynamic and resourceful professional with a strong work ethic, recognized for enhancing customer satisfaction at workplace. Proven expertise in food safety and cash handling, effectively managing high-volume service environments. Committed to delivering exceptional service and maintaining high standards, consistently contributing to a positive team atmosphere.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Counter Hand
Continental Foods
Perth, WA
07.2023 - 01.2025
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Processed cash, debit and credit card payments.
- Took and processed over customer orders.
- Monitored supply levels and communicated restocking needs to management in a timely manner.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
- Managed cash register transactions, maintaining accuracy and security at all times.
- Collaborated with team members to maintain cleanliness and organization of the dining area.
- Restocked counter supplies, condiments, napkins and silverware.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
- Trained new employees on procedures, ensuring consistency in service quality across the team.
- Maintained food safety standards by adhering to proper food handling practices during preparation and serving processes.
- Offered suggestions on order substitutions for customers with allergies or other dietary restrictions.
- Greeted all guests upon arrival and offered immediate assistance.
Security Officer
SSH Group
Perth, WA
04.2021 - 06.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Event Helper
Novotel The Vines
The Vines , WA
05.2020 - 04.2021
- Assisted with coordinating audiovisual equipment setup, ensuring optimal functionality for presentations or performances.
- Monitored supplies inventory, anticipating needs and replenishing items as necessary throughout the event duration.
- Collaborated with event planners and team members for successful organization of events.
- Prepared meeting rooms according to specific layouts or requirements, adapting quickly when changes were needed.
- Managed crowd control effectively while maintaining a welcoming demeanor towards attendees at high-capacity events.
- Engaged with guests, answering questions and conveying enthusiasm about the event''s purpose or theme.
- Maintained clean and organized event spaces, promoting a pleasant atmosphere for all attendees.
- Assisted in tracking budgetary expenditures related to each event assignment while striving to minimize costs and maximize efficiency.
- Handled attendee inquiries or concerns professionally, resolving any issues promptly to ensure guest satisfaction.
- Supported event setup and teardown, ensuring timely completion and attention to detail.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
Assistant Cook
La Casetta
Wembley, WA
11.2015 - 01.2021
- Supported head chef in developing innovative recipes, resulting in higher customer satisfaction.
- Assisted catering teams during special events, ensuring timely delivery of exceptional meals while working under pressure.
- Managed time effectively during busy shifts, maintaining productivity under pressure and meeting tight deadlines for meal service.
- Maintained open communication with front-of-house staff regarding menu items or special requests.
- Prepared high-quality dishes by following prescribed recipes and adhering to strict quality standards.
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
- Prepared diverse menu items according to chef's recipes to ensure customer satisfaction.
- Maintained high standards of food quality by conducting regular checks on ingredients for freshness and suitability.
- Enhanced dining experience by contributing to presentation and garnishment of dishes.
Kitchen Hand
Aegis Aged Care Group
Redcliffe, WA
02.2010 - 03.2014
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed time to juggle multiple tasks simultaneously with ease.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Plated and presented food following chef requirements.
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
- Followed recipes and chef instructions to prepare food correctly.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
Education
Certificate III Of Security Services -
Integrated Institute
Malaga, WA02.2021
Diploma Of Hospitality Management - Hospitality
ASTHM
Perth, WA06.2012
Certificate III Commercial Cooking - Hospitality
PIWA
Perth, WA03.2010
Skills
- Effective communication
- Excellent work ethic
- Customer focused
- Payment collection
- Food safety
- Product presentation
- Food preparation
- Customer service
- Shelf stocking
- Greeting customers
- Cash handling
- Accuracy and efficiency
- Safe food handling
- Product knowledge
- Resourceful
- Inventory management
- Supply restocking
- POS system operation
- Sales expertise
- Upselling strategies
- Product promotion
- Sales transaction management
- Quick learner
- Accurate sales transactions
Certification
First Aid Certificate
Security services Certificate
Commercial Cooking Certificate
Responsible Service Of Alcohol
Timeline
Counter Hand
Continental Foods
07.2023 - 01.2025
Security Officer
SSH Group
04.2021 - 06.2022
Event Helper
Novotel The Vines
05.2020 - 04.2021
Assistant Cook
La Casetta
11.2015 - 01.2021
Kitchen Hand
Aegis Aged Care Group
02.2010 - 03.2014
Certificate III Of Security Services -
Integrated Institute
Diploma Of Hospitality Management - Hospitality
ASTHM
Certificate III Commercial Cooking - Hospitality
PIWA