HASHMEET MANVINDER SINGH GORAWARA
Notting Hill,VIC
Summary
Accomplished and determined food service professional provides excellent customer experience. Possesses extensive knowledge of food safety and quality standards. Skilled at multitasking and practicing effective time management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Le Meridien Melbourne
03.2023 - Current
- Maintained cleanliness, and organized restaurant to comply with hygiene and health regulations.
- Managing IRD (IN ROOM DINING) operations.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Trained new staff members on company policies and procedures.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
Assistant Restaurant Manager
KA HOSPITALITY, YAUATCHA (AUTHENTIC CANTONESE)
12.2021 - 10.2022
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Looking after the delivery platform along with the opening & closing of the restaurent.
Food and Beverage Executive
JW Marriott Mumbai Juhu
06.2021 - 11.2021
- Oversaw daily operations of multiple outlets simultaneously, ensuring smooth coordination between all teams involved in service delivery.
- Promoted a positive work culture by fostering teamwork, open communication, and professional development opportunities for staff members.
- Championed sustainability practices within the foodservice operation by sourcing locally produced ingredients when possible.
- Maintaining privacy & security of guests & co-workers.
- Increased staff performance with thorough training programs focused on service, safety, and product knowledge.
- Identified team weak points and implemented corrective actions to resolve concerns.
Food and Beverage Team Leader
Oberoi Flight Services ( LOYALTY LOUNGE)
11.2019 - 05.2021
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Assisted in hiring decisions, onboarding processes, and ongoing staff development initiatives for a well-rounded team dynamic.
- Improved customer satisfaction by implementing efficient food and beverage service strategies.
- Created eye-catching visual displays for merchandising purposes, boosting impulse sales of featured products.
- Resolved customer complaints involving food or beverage quality and service.
Front Desk Agent
JW MARRIOTT MUMBAI JUHU
09.2018 - 11.2019
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Used internal software to process reservations, check-ins and check-outs. (MICROS)
Education
MBA - Business Administration
Holmes Secondary College
Melbourne, VIC03.2026
BACHELORS OF HOSPITALITY STUDIES - Hospitality
RIZVI COLLEGE, MUMBAI UNIVERSITY
INDIA MUMBAI08.2018
HIGHER SECONDARY CERTIFICATE, (H.S.C) - COMMERCE
NATIONAL COLLEGE OF COMMERCE
INDIA MUMBAI05.2015
SECONDARY SCHOOL CERTIFICATE (S.S.C) - MUMBAI DIVISIONAL BOARD
GURU HARKISHAN HIGH SCHOOL
INDIA MUJMBAI05.2013
Skills
- Adaptability under pressure
- Reliability and punctuality
- Kitchen Support
- Guest Services
- Food safety knowledge
- Order Accuracy
- Cross-Training Capabilities
- Allergy awareness
- Food presentation
- Buffet maintenance
- Staff Leadership
- Staff Supervision
Certification
Industrial Exposure training at Taj Vivanta (President)
in (Food Production, Housekeeping, Food & Beverage, Front office.)
Be Open Award (Month : August) JW Marriott Mumbai Juhu.
The Spirit to Serve Award (Month : May) Le Meridien Melbourne.
SOFTWARE
Complete knowledge of (MICROS).
Complete knowledge of Opera PMS- Property Management System)
MS-OFFICE (Microsoft Word, Excel & Power-point).
Additional Information
Having a valid RSA ( Responsible Service of Alcohol)
Visa Details : (Bridging Visa Full Working Rights)
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Marathi
Professional Working
Punjabi
Full Professional
Hobbies
- Swimming / Listening Music / Travelling.
- Collecting old Antiques / coins & currencies
- Exploring New Restaurants
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Food and Beverage Attendant
Le Meridien Melbourne
03.2023 - Current
Assistant Restaurant Manager
KA HOSPITALITY, YAUATCHA (AUTHENTIC CANTONESE)
12.2021 - 10.2022
Food and Beverage Executive
JW Marriott Mumbai Juhu
06.2021 - 11.2021
Food and Beverage Team Leader
Oberoi Flight Services ( LOYALTY LOUNGE)
11.2019 - 05.2021
Front Desk Agent
JW MARRIOTT MUMBAI JUHU
09.2018 - 11.2019
MBA - Business Administration
Holmes Secondary College
BACHELORS OF HOSPITALITY STUDIES - Hospitality
RIZVI COLLEGE, MUMBAI UNIVERSITY
HIGHER SECONDARY CERTIFICATE, (H.S.C) - COMMERCE
NATIONAL COLLEGE OF COMMERCE
SECONDARY SCHOOL CERTIFICATE (S.S.C) - MUMBAI DIVISIONAL BOARD
GURU HARKISHAN HIGH SCHOOL
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