Hatem Al Najafy

Key Responsibilities:

• Provided exceptional customer service and sales assistance in a fast-paced retail environment
• Sold a wide range of furniture products including sofas, bedroom suites, dining sets, rugs, and accessories
• Demonstrated strong product knowledge to educate customers and highlight product value
• Communicated effectively with customers to understand needs and close sales confidently
• Handled cash transactions accurately and followed store procedures
• Utilised computer systems for sales processing, inventory checks, and administrative tasks
• Organised and coordinated customer deliveries, ensuring timely and accurate dispatch
• Worked towards and achieved store objectives and individual sales targets KPI
• Maintained a clean, organised, and welcoming sales floor to enhance the customer experience
• Assembled and disassembled furniture for in-store display and customer orders
• Wrapped furniture and prepared items for safe transport or pickup
• Loaded and unloaded trucks with care, ensuring product integrity and efficiency

• Customer Service: Strong focus on customer service in the sales of sofas and showroom management.
• Specialist in customizing sofas to meet clients' unique needs.
• Strong negotiation strategies to secure favourable outcomes.
• Building trust with clients and maintaining follow-ups after sales to ensure satisfaction.
• Skilled in utilizing the D3 Program for efficient operations.
• Consistently achieved and surpassed KPI targets set by the company.
• Creating quotes for new prospects and successfully closing sales.
• Handled customer complaints regarding overseas delays by calmly reassuring them and ensuring they fully understood the situation.
• Working in fast-paced environments, especially during weekends and end-of-sale periods, ensuring smooth operations and high customer satisfaction.

• Called businesses to sell Action Telecom landline and internet services through the Telstra Network.
• Consistently aimed to call around 50 businesses daily.
• Proficient in emailing customers and maintaining clear, professional communication.
• Conducted outbound lead follow-ups to potential and existing customers/businesses by telephone and email to qualify leads and sell products and services.
• Demonstrated ability to work effectively as part of a team.

• Customer service and sales expertise in Furniture, Bedding, Mattresses, Rugs, Appliances, and Home Decor.
• Strong negotiation skills ensuring favourable deals and client satisfaction.
• Consultative sales approach to understand customer needs and recommend relevant offerings.
• Customizing furniture to meet specific client requirements.
• Maintained high levels of customer satisfaction with proactive, forward-thinking strategies to address needs and resolve concerns.
• Collected and analysed customer feedback to implement process improvements and exceed satisfaction goals.
• Operated registers, processed payments, and managed cash collections.
• Managed orders with national and international suppliers, including negotiation and coordination to meet customer delivery timetables.
• Created furniture names/prices, and wrote tickets, enhancing product organization and inventory management.
• Developed spreadsheets to manage stock takes and furniture information.
• Taking professional photos of furniture for website and social media marketing.
• Building strong customer relationships, implementing business strategies, and identifying areas for improvement.
• Conducted video calls with interstate customers, showcasing the showroom and providing detailed product information.
• Training new team members on company procedures and product information, fostering good customer service practices.
• Developed strong cooperative relationships with coworkers and managers.

• Conducting door-to-door sales, promoting, and selling Foxtel packages.
• Signed up new customers through personalized and persuasive sales techniques.
• Working independently in varying conditions, both day and night.
• Working as part of a team to achieve sales targets and goals.

• Collecting funds for charitable causes.
• Selling pins to support fundraising efforts.
• Explaining the mission and objectives of the charity to the public, effectively raising awareness.
• Working collaboratively as part of a team to achieve fundraising goals.
• Organized events, including BBQs, to engage the community and support fundraising initiatives.

• Unloaded trucks, ensuring timely and organized stock handling.
• Rotating fruit and vegetables to maintain freshness and quality.
• Cutting and preparing fruits and vegetables.
• Working effectively as part of a team to achieve operational goals.
• Organized and maintained shelving to optimize product accessibility and presentation.