Hayden Poole
Gladstone,QLD
Summary
Dynamic customer service professional with a proven track record at KFC, enhancing customer satisfaction through effective issue resolution and product recommendations. Skilled in POS system operation and cash handling, I excel in fostering customer trust and mentoring peers, contributing to a collaborative team environment and improved service outcomes.
Driven to transition into new field, bringing valuable skills developed in customer-focused environment. Skilled in active listening and conflict resolution, with proven track record of positive customer interactions. Prepared to leverage these transferable skills to make meaningful impact in new professional setting.
Overview
3
3
years of professional experience
Work History
Customer Service Team Member
KFC
06.2022 - Current
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
- Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
- Increased sales by offering relevant product recommendations based on customers'' needs and preferences.
Work Experience
THG Tyres
12.2023 - 12.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
High School Diploma -
Toolooa State High
11-2024
Skills
- POS system operation
- Cash handling
- Customer focus
- Customer service
- Customer inquiries
Timeline
Work Experience
THG Tyres
12.2023 - 12.2023
Customer Service Team Member
KFC
06.2022 - Current
High School Diploma -
Toolooa State High
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