Jordyn Wood

Customer Service & Department Duties:
• Run the Bedding, Bathroom Accessories and Laundry departments, ensuring products are stocked, organised and well-presented.
• Provide friendly and professional customer service, product advice and support.
• Handle customer complaints, phone enquiries and general service needs.
• Assist with visual merchandising, including catalogue campaign layouts, seasonal displays and promotional setups.
• Pick and pack Click & Collect and Home Delivery orders accurately and efficiently.
• Work towards KPIs including membership linking and upselling.
• Train new team members across service, stock and department processes.

Operational Duties:
• Supervisor trained – assist with running shifts and supporting team operations.
• Cash handling, EFTPOS, refunds and basic end-of-day procedures.
• Accept deliveries, break down pallets and work stock onto the floor efficiently.
• Perform Safety Officer checks to maintain safe store operations.
• Complete basic banking tasks, including preparing Armaguard deposits.

• Monitored inventory levels, reporting discrepancies to management for timely restocking.
• Processed returns and exchanges, maintaining company policies and procedures.

Customer Service and Other Duties:

• Efficiently scan and bag items at the checkout, ensuring accuracy.
• Assist customers in locating products and making selections.
• Stay informed about promotions, sales, and store policies.
• Work smoothly within a team to provide optimum customer service.
• Effectively handle returns and exchanges, while ensuring to inform the customer of the store's policies.
• Deal with customer complaints, concerns and queries.
• Assist customers with self-serve operations and help with any troubleshooting issues.
• Assist customers in signing up and managing their Woolworths Reward accounts.
• Achieve targets for checkout efficiency, accuracy and transaction processing.
• Handle Cash, Gift Card and EFTPOS transactions.
• Oversee opening and closing shifts, ensuring the completion of end-of-day tasks.
• Verify cash register balances and conduct final cash-handling procedures.

Administrative Duties:

• Phone answering, writing emails, posting mail, booking events via phone or email
• Cash handling and EFTPOS operations
• Archiving, Filing and Cataloging documents
• Faxing, printing, scanning, photocopies
• Consistent use of Microsoft Word, PowerPoint, Teams and Adobe Excel
• Filing customers concerns and/or complaints
• Writing up overdue fees, theft, lost items, missing items, etc.

Customer Service and Other Duties:

• Shelving, returning and archiving various types of media
• Provide information and assistance with customers enquiries
• Supervise and assist with various programs and events
• Assist customers of all different age groups, nationalities and cultures
• Assist with planning and developing Comic Gong and various of other community events and fundraisers

• Maintained cleanliness and hygiene standards in kitchen areas
• Assisted chefs with food preparation and ingredient organization
• Operated kitchen equipment safely and efficiently
• Collaborated with team members to ensure timely meal service
• Monitored inventory levels and communicated needs to management
• Ensured compliance with health and safety regulations throughout kitchen operations
• Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
• Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
• Managed time to juggle multiple tasks simultaneously with ease.