Haylee Fish
Canberra,ACT
Summary
Dependable retail/ Hospitality professional with experience in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals,
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Assistant
Haighs
11.2022 - Current
- Checked pricing, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns and gift card activations.
- Stocked merchandise, clearly labelling items, and arranging products according to company standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Balanced and organized cash register by handling cash and counting change.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Waitperson
Oliver Brown Cafe
11.2021 - 10.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Retail Sales Assistant
Gewürzhaus Herb & Spice Merchants
11.2021 - 12.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Prioritized helping customers over completing other routine tasks in store.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Waitperson
The Coffee Club
01.2019 - 07.2021
- - washing dishes - delivering food and drinks - making drinks and preparing cakes/tarts - general knowledge of hospitality and health and safety - great teamwork and efficiency - good customer service - cashier training
- Reset tables between guests by restocking low items and wiping down surfaces.
- Helped guests at tables when in need of assistance.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Transported food items from storage areas to kitchen for prepping.
- Pushed, pulled and transported large loads and objects.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Maintained composure and work quality while under stress.
Education
Gungahlin College
01.2018
Skills
- POS System Operation
- Cash Handling Accuracy
- Product Knowledge
- Positive Customer Engagement
- Building Customer Loyalty
- Store Opening and Closing
- Safety and Cleanliness Standards
- Item Ticketing and Pricing
- Complaint Handling
- Teamwork and Collaboration
- Time Management
Certification
ACT Responsible Service of Alcohol Certificate
interest in baking and volunteering
I love anything to do with Baking sweet treats, if i have a day off im most likely making something new.
When i find the time i volunteer for a program in Canberra called Young carers ACT. it means a lot to me as i was a carer from a young age and went to these programs, i like giving back to something that helped me a lot.
Timeline
Retail Assistant
Haighs
11.2022 - Current
Waitperson
Oliver Brown Cafe
11.2021 - 10.2023
Retail Sales Assistant
Gewürzhaus Herb & Spice Merchants
11.2021 - 12.2021
Waitperson
The Coffee Club
01.2019 - 07.2021
Gungahlin College
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