Hayley Cole
Tinonee
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Creative and knowledgeable Florist with Tafe certification and extensive 20-year background in progressive roles. Proven expertise in floral design principles, techniques to achieve harmonious balance and inspired artistic elements.
Overview
18
18
years of professional experience
Work History
Merchandiser
Brand Influence Group
06.2023 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Implementing planograms and working to deadlines.
Senior Florist
Sunnyside Florist
08.2022 - Current
- Nurtured flowers to maintain quality and promote longevity.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Provided customers with care directions for flower arrangements.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
Housekeeper
Bells Killcare
02.2018 - 09.2021
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Rotated linens in storerooms and replenished when supplies ran low.
- Adhered to professional house cleaning checklist.
- Washed and put away kitchen dishes, utensils and glassware.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Merchandiser
Lynch Group
04.2019 - 02.2021
- Collaborated with store managers to determine best placement for merchandise displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored and replenished display inventory and restructured according to available stock.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Freelance Florist
Self-employeed
04.2015 - 04.2020
- Researched latest design trends, colors, and vendor products for use in new pieces.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
Senior Florist
Flowers By Teresa
09.2006 - 10.2014
- Nurtured flowers to maintain quality and promote longevity.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Provided customers with care directions for flower arrangements.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Researched latest design trends, colors, and vendor products for use in new pieces.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Trained staff on proper techniques in arranging flowers and customer service skills.
Education
Certificate III - Floristry
TAFE NSW Ultimo
Sydney, NSW11.2004
High School Diploma -
Kincumber High School
Kincumber, NSW11.2000
Skills
- Client Consultations
- Monthly Inventory
- Sales Strategies
- Quality Assurance
- Safety Policies and Procedures
- Critical Thinking
- Customer Satisfaction
- Complex Problem-Solving
- Special Events
- Store Merchandising
Gardening, painting.
I love to be out in the garden planting plants and designing spaces, watching the flowers grow. I also find art very therapeutic and enjoy painting bright and vibrant pieces of art.
NSW Class 1A Drivers licence
Drivers license held for more than 20years
Timeline
Merchandiser
Brand Influence Group
06.2023 - Current
Senior Florist
Sunnyside Florist
08.2022 - Current
Merchandiser
Lynch Group
04.2019 - 02.2021
Housekeeper
Bells Killcare
02.2018 - 09.2021
Freelance Florist
Self-employeed
04.2015 - 04.2020
Senior Florist
Flowers By Teresa
09.2006 - 10.2014
Certificate III - Floristry
TAFE NSW Ultimo
High School Diploma -
Kincumber High School
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