Hayley Coles
Logan Reserve ,QLD
Summary
High motivated and skilled Disability Support Worker dedicated to providing comprehensive, compassionate and individualized patient care. Collaborative team player with strong clinical and interpersonal skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Stay Aways
11.2021 - Current
- Assisting clients with daily living needs to maintain self-esteem and general wellness.
- Helping clients manage and reach individual goals, supporting independent progression and social skills.
- Enhancing the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transporting clients to appointments, shopping venues and entertainment events according to determined schedule.
- Establishing trusting relationships with clients and their families through empathetic communication and active listening.
- Keeping clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
Disability Support Worker
Kids Therapy Club
08.2023 - Current
- Developing strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Keeping detailed daily logs with care actions, client behaviours, and incidents.
- Communicating regularly with family members about client progress, addressing any concerns or questions promptly.
- Implementing behaviour management techniques when required for the safety of both clients and staff members involved.
- Facilitating community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Improving client independence by developing personalized support plans tailored to individual needs and goals.
- Providing emotional support to clients during challenging times, fostering resilience and coping skills.
- Assisting clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
Dietitian
Nourish Me Nutrition
12.2016 - Current
- Educating and supporting clients with a variety of nutritional related conditions
- Improving patient outcomes by developing individualized nutrition plans and providing ongoing counselling.
- Motivating and supporting clients to make nutrition related changes to improve their health related conditions.
- Leading group classes focusing on promoting healthy eating habits, portion control, food preparation techniques, and grocery shopping strategies.
- Liaising with healthcare professionals in creating nutrition-related treatment plans.
Education
Certificate III - Certificate III in Individual Support
Sage Education
Logan Central09.2024
Bachelor of Nutrition And Dietetics -
Griffith University
Gold Coast12.2016
Skills
- Competent working with individuals with an array of disabilities
- Experience supporting clients with mental health challenges
- Strives to assure clients feel supported and reach their goals
- Experience dealing with complex and sensitive situations
- Highly adaptable to many situations, environments and scenarios
- Attentive listener who is compassionate and non judgemental towards all clients
- Excellent time management and organisational skills
Certification
NDIS Worker Screening - 38684583
Working With Children - 1350240/2
First Aid and CPR
Previous Work Experience
- Medical Receptionist (4 years) Drs @ Pacific Fair
- Pharmacy Assistant (12 years)
Contactable Referees
Lorena Latimer 0493642304
Shari Dewar 0435776411
Timeline
Disability Support Worker
Kids Therapy Club
08.2023 - Current
Disability Support Worker
Stay Aways
11.2021 - Current
Dietitian
Nourish Me Nutrition
12.2016 - Current
Certificate III - Certificate III in Individual Support
Sage Education
Bachelor of Nutrition And Dietetics -
Griffith University
NDIS Worker Screening - 38684583
Working With Children - 1350240/2
First Aid and CPR
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