Hazel Baldwin
Chermside
Summary
Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Also gained hands-on experience in an animal-focused setting, enhancing adaptability and problem-solving abilities. Seeking to leverage these transferable skills to transition into a new field and contribute to team success and overall efficiency. Proficient in managing schedules, handling inquiries, and delivering top-notch service. Committed to providing exceptional support and eager to take on new challenges in a dynamic work environment.
Overview
7
7
years of professional experience
Work History
Animal Attendant and Receptionist
Pet Resorts Australia Samford
01.2023 - Current
- Feeding dogs and cats according to schedules and feeding instructions
- Administering medication to dogs and cats as per veterinarian/owner's instructions
- Sanitizing animal kennels, equipment and support areas using approved chemical agents and techniques
- Monitoring animal health by recognizing signs of illness, injury or stress in dogs and reporting deviations to supervisor
- Providing enrichment to pets and monitoring group playtime with dogs
- Recognising unsocial behaviours during group activities with dogs
- Bathing departing dogs using hydro baths and blow drying as needed
- Follow health and safety policies by complying with established guidelines and regulations
- Managing 30+ incoming and outgoing dogs for boarding through phone calls and emails
- Working in reception greeting customers, admitting and departing pets
- Managing bookings and providing relevant information to customers
Animal Attendant
Pambula Boarding Kennels
01.2021 - 01.2023
- Feeding dogs according to schedules and feeding instructions
- Administering medication to dogs as per veterinarian's instructions
- Sanitizing animal kennels, equipment and support areas using approved chemical agents and techniques
- Monitoring animal health by recognizing signs of illness, injury or stress in dogs and reporting deviations to supervisor
- Follow health and safety policies by complying with established guidelines and regulations
- Assessing behaviours and temperaments of dogs to decide on socialising them
- Opening and closing the business, counting daily cash amounts
- Managing incoming and outgoing dogs for boarding
- Managing bookings and providing relevant information to customers
- Managing a group of up to 4 team members and training new employee's
Animal Attendant
National Detector Dog Facility
01.2018 - 01.2020
- Feeding and watering dogs according to schedules and feeding instructions
- Administering medication to dogs as per veterinarian instructions
- Daily exercising and providing stimulating enrichment to dogs of all sizes
- Sanitizing animal kennels, equipment and support areas using approved chemical agents and techniques
- Aiding during special procedures by acting under the direction of others
- Caring for new-born puppies up to adult working dogs
- Monitoring animal health by recognizing signs of illness, injury or stress in dogs and reporting deviations to supervisor and/or veterinary staff
- Collect and record animal health information
- Follow health and safety policies by complying with established guidelines and regulations
- Collaborating and communicating with other team-members
Animal Attendant
Melbourne Polytechnic Animal House
01.2019 - 01.2019
- Feeding and providing clean water for rats, mice and rabbits
- Cleaning and disinfecting animal enclosures
- Recognizing signs of illness or stress in animals and taking appropriate action to mitigate
- Providing enrichment to all animals
Education
Bachelor - Animal Ecology
University of The Sunshine Coast
Moreton Bay, QLD11-2026
Diploma - Animal Ecology
University of The Sunshine Coast
Moreton Bay, QLD12-2024
Certificate III - Laboratory skills
TAFE QLD
Southbank, QLD01.2023
Certificate III - Animal Technology
Melbourne Polytechnic
Fairfield, VIC01.2018
Certificate II - Animal Studies
Melbourne Polytechnic
Fairfield, VIC01.2018
High School Certificate -
Bega High School
Bega, NSW01.2010
Skills
- Cleaning protocols
- Animal socialisation
- Multitasking Abilities
- Physical fitness
- Animal care
- Teamwork and collaboration
- Health monitoring
- Animal handling
- Customer/Client relations
- Time management
- Appointment scheduling
- Administrative support
Timeline
Animal Attendant and Receptionist
Pet Resorts Australia Samford
01.2023 - Current
Animal Attendant
Pambula Boarding Kennels
01.2021 - 01.2023
Animal Attendant
Melbourne Polytechnic Animal House
01.2019 - 01.2019
Animal Attendant
National Detector Dog Facility
01.2018 - 01.2020
Certificate III - Laboratory skills
TAFE QLD
Certificate III - Animal Technology
Melbourne Polytechnic
Certificate II - Animal Studies
Melbourne Polytechnic
Bachelor - Animal Ecology
University of The Sunshine Coast
Diploma - Animal Ecology
University of The Sunshine Coast
High School Certificate -
Bega High School
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