Heather Leech
KANGAROO FLAT
Summary
Versatile and dynamic, with a proven track record as a Cafe Owner / Manager and Child Care Worker at Family Day Care,
I excel in health and safety compliance and skilled in inventory management, staff training and maintaining high standards in food and beverage preparation.
Achievements include boosting customer loyalty through top-notch service and fostering significant professional growth among staff.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Cafe Owner / Manager
Self
04.2000 - 07.2023
- Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
- Mentored and trained employees to improve performance and encourage professional growth.
- Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
- Enhanced customer loyalty through exceptional service and consistent product quality.
- Developed strong relationships with suppliers to ensure timely deliveries and favorable pricing terms.
Child Care Worker
Family Day Care
01.1982 - 03.2000
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
- Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines, including meal preparation and nap times, ensuring a structured and nurturing environment for the children.
Education
Flora Hill Girls School
Bendigo, VICSkills
- Barista skills
- Food safety
- Health and safety compliance
- Employee scheduling
- Cafe inventory
- Menu pricing
- Staff hiring
- Small business operations
Certification
- Food Handler's Certification
- Supervisor Food handler's certificate.
- Barista Certificate
Timeline
Cafe Owner / Manager
Self
04.2000 - 07.2023
Child Care Worker
Family Day Care
01.1982 - 03.2000
Flora Hill Girls School
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