Heba Qontino
22 Clydevale Avenue,VIC
Summary
- I am seeking a position as a Support Worker
- Passionate, hardworking with strong communication skills
- 5+ years disability working experience
- Extensive experience working with the elderly population, ABI, manual handling among others
- Friendly, compassionate and polite
- highly attentive
- Excellent time management and organisational skills
Overview
6
6
years of professional experience
Work History
SIL Disability Worker
RealCare Community Services
Dandenong, VIC
10.2023 - 07.2024
- Developed vast mental health experience.
- Strengthened knowledge and implementation of behaviour support strategies for managing behaviour of concerns.
- Assisted clients with transition from inpatient stay into living independently in the community.
- Strengthened leadership skills to support and complete training for new staff.
- In charge of household responsibilities such as handling cash and grocery shopping for the house.
Residential Disability Support Worker
Accommodations and Care Rehabilitation Care Solutions
Highett, VIC
02.2019 - 05.2023
- Assisted and supported clients with meeting individual life goals to increase independence.
- Maintained daily living standards by assisting clients with personal care needs.
- Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
Customer Service Agent - Department of Health
SERCO
Melbourne, VIC
01.2020 - 08.2022
- Managed high-volume of inbound and outbound customer calls.
- Utilised active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Community Disability Worker
Yooralla
Melbourne, VIC
11.2018 - 03.2022
- Supported clients to access the community and increase independence.
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Provided regular personal care assistance.
- 1:1 and group support.
- Administered medication to patients according to strict schedules.
Rehabilitation Nursing Student
St. John of God Rehabilitation Hospital
Frankston, VIC
10.2018 - 11.2018
- Performed comprehensive patient assessment.
- Frequently checked up on patients and offered assistance on using equipment.
- Performed and updated patient documentation and care interventions.
- Provided full holistic care to patients.
- Educated patients about medications, procedures and doctor's instructions.
Education
Certificate IV in Disability
Employease
Melbourne, VIC07.2018
Victorian Certificate of Education
S John's Regional College
Dandenong, VIC11.2017
Bachelor in Nursing
Australian Catholic University
Fitzroy, VICEmployment
Disability Support Worker RealCare Community Services
2023- 2024
Disability Support Worker Accommodations and Care Rehabilitation Solutions
2019- 2023
Disability Support Worker Yooralla
2018- 2021
References
Available upon request
Timeline
SIL Disability Worker
RealCare Community Services
10.2023 - 07.2024
Customer Service Agent - Department of Health
SERCO
01.2020 - 08.2022
Residential Disability Support Worker
Accommodations and Care Rehabilitation Care Solutions
02.2019 - 05.2023
Community Disability Worker
Yooralla
11.2018 - 03.2022
Rehabilitation Nursing Student
St. John of God Rehabilitation Hospital
10.2018 - 11.2018
Certificate IV in Disability
Employease
Victorian Certificate of Education
S John's Regional College
Bachelor in Nursing
Australian Catholic University
Similar Profiles
Mekdes MucheMekdes Muche
Disability Support Worker at Realcare Community ServicesDisability Support Worker at Realcare Community Services
Melvin BecketMelvin Becket
Disability Support Worker at Ace Care & RealCare Community Support ServicesDisability Support Worker at Ace Care & RealCare Community Support Services
Umair Ul HaqUmair Ul Haq
Disability Support Worker (Casual) at Realcare Pty LtdDisability Support Worker (Casual) at Realcare Pty Ltd
Cherrie CraigCherrie Craig
Direct Care Worker at McArthurDirect Care Worker at McArthur
Miguel MejiaMiguel Mejia
Youth Group Leader at Catholic Charities Community Services, ArchdioceseYouth Group Leader at Catholic Charities Community Services, Archdiocese