Heba Qontino
22 Clydevale Avenue,VIC
Summary
- I am seeking a position as a Support Worker
- Passionate, hardworking with strong communication skills
- 5+ years disability working experience
- Extensive experience working with the elderly population, ABI, manual handling among others
- Friendly, compassionate and polite
- highly attentive
- Excellent time management and organisational skills
Overview
6
6
years of professional experience
Work History
SIL Disability Worker
RealCare Community Services
Dandenong, VIC
10.2023 - 07.2024
- Developed vast mental health experience.
- Strengthened knowledge and implementation of behaviour support strategies for managing behaviour of concerns.
- Assisted clients with transition from inpatient stay into living independently in the community.
- Strengthened leadership skills to support and complete training for new staff.
- In charge of household responsibilities such as handling cash and grocery shopping for the house.
Residential Disability Support Worker
Accommodations and Care Rehabilitation Care Solutions
Highett, VIC
02.2019 - 05.2023
- Assisted and supported clients with meeting individual life goals to increase independence.
- Maintained daily living standards by assisting clients with personal care needs.
- Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
Customer Service Agent - Department of Health
SERCO
Melbourne, VIC
01.2020 - 08.2022
- Managed high-volume of inbound and outbound customer calls.
- Utilised active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Community Disability Worker
Yooralla
Melbourne, VIC
11.2018 - 03.2022
- Supported clients to access the community and increase independence.
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Provided regular personal care assistance.
- 1:1 and group support.
- Administered medication to patients according to strict schedules.
Rehabilitation Nursing Student
St. John of God Rehabilitation Hospital
Frankston, VIC
10.2018 - 11.2018
- Performed comprehensive patient assessment.
- Frequently checked up on patients and offered assistance on using equipment.
- Performed and updated patient documentation and care interventions.
- Provided full holistic care to patients.
- Educated patients about medications, procedures and doctor's instructions.
Education
Certificate IV in Disability
Employease
Melbourne, VIC07.2018
Victorian Certificate of Education
S John's Regional College
Dandenong, VIC11.2017
Bachelor in Nursing
Australian Catholic University
Fitzroy, VICEmployment
Disability Support Worker RealCare Community Services
2023- 2024
Disability Support Worker Accommodations and Care Rehabilitation Solutions
2019- 2023
Disability Support Worker Yooralla
2018- 2021
References
Available upon request
Timeline
SIL Disability Worker
RealCare Community Services
10.2023 - 07.2024
Customer Service Agent - Department of Health
SERCO
01.2020 - 08.2022
Residential Disability Support Worker
Accommodations and Care Rehabilitation Care Solutions
02.2019 - 05.2023
Community Disability Worker
Yooralla
11.2018 - 03.2022
Rehabilitation Nursing Student
St. John of God Rehabilitation Hospital
10.2018 - 11.2018
Certificate IV in Disability
Employease
Victorian Certificate of Education
S John's Regional College
Bachelor in Nursing
Australian Catholic University