Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
Generic

Helen Pham

Inala,QLD

Summary

Dedicated undergraduate student with a history of an ongoing five-year experience in customer service. Driven with a strong work ethic and interpersonal skills to adapt to a new environment to maintain and improve operations. Skilled in working under pressure and highly motivated to take on new challenges that may arise

Overview

6
6
years of professional experience

Work History

Bar Gaming Attendant

The Lion
Richlands, QLD
08.2022 - Current
  • Operated cash register, accepted payments, issued change and receipts to customers.
  • Managed assigned shift tasks such as balancing registers, preparing bank deposits and completing paperwork accurately.
  • Monitored and analyzed payouts, hand-delivered cash prizes and submitted payout reports.
  • Provided excellent customer service by responding promptly to inquiries from customers or other staff members.
  • Fostered relationships with customers to expand customer base and increase retention.

Sales Assistant

Aussie Seafood House
Durack, QLD
01.2019 - 08.2022
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Answered incoming telephone calls to provide store, products and services information.
  • Assisted customers in locating products, providing detailed information and recommendations.
  • Arranged new merchandise with signage and appealing displays to move overstock items and drive sales.

Teaching Assistant Volunteer

Jindalee State School
Jindalee, QLD
12.2020 - 12.2020
  • Maintained accurate records of student attendance, grades, behavior, and other pertinent information.
  • Assisted teachers with preparing lesson plans and materials for classes.
  • Provided support to students who needed extra help in understanding the subject matter.
  • Conducted online research as requested by teachers.

Education

Queensland Certification of Education -

Corinda State High School
Corinda, QLD
11-2022

Diploma of Business -

Get Set Education
08-2022

Certificate -

CTA Training Specialists
08-2022

Bachelor of Business - Finance

Queensland University of Technology
Brisbane, QLD

Skills

  • Adaptability
  • Cash Handling
  • Communication
  • Customer Service
  • Problem-Solving
  • Time Management
  • Teamwork

Accomplishments

· 2022 Certificate in Leadership

· 2020 Certificate II in Active Volunteering

· 2020 Academic High Distinction Award

· 2019 Academic High Distinction Award

· 2018 Merit Award

· 2017 Academic High Distinction Award

· 2017 Science Championship Gold Award

Affiliations

  • Member of QUT Women in Business
  • Other (i.e. travelling, gym, dance)

References

References available upon request.

Timeline

Bar Gaming Attendant

The Lion
08.2022 - Current

Teaching Assistant Volunteer

Jindalee State School
12.2020 - 12.2020

Sales Assistant

Aussie Seafood House
01.2019 - 08.2022

Queensland Certification of Education -

Corinda State High School

Diploma of Business -

Get Set Education

Certificate -

CTA Training Specialists

Bachelor of Business - Finance

Queensland University of Technology

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Helen Pham