Helen Silaumua
Epping,VIC
Summary
Versatile and compassionate, with a proven track record at Family Members, enhancing client wellness through emotional support and daily living assistance. Excelled in fast-paced environments at Mainfreight, achieving high productivity goals. Skilled in housekeeping and relationship building, consistently promoting independence and safety.
Overview
15
15
years of professional experience
Work History
Support Worker
Family Members
01.2021 - 11.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
Picker Packer
Demand Personnel
06.2018 - 07.2020
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Greeted store customers and discussed needs.
- Checked product levels and recommended new purchases.
Volunteer
Salvation Army Family Store
10.2015 - 01.2016
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Raised awareness about environmental issues through educational workshops.
Team Member
McDonalds
01.2015 - 05.2015
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Addressed and resolved customer complaints in polite and professional manner.
Picker Packer
Mainfreight
02.2010 - 06.2014
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Safely and securely loaded items to prevent damage during transport.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Education
Eagle Vale High School
Sydney, NSW11.2008
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Cleaning and sanitizing
- Active listening
- Relationship building
- Meal preparation
Languages
English
Full Professional
Samoan
Full Professional
Tonga
Professional Working
Timeline
Support Worker
Family Members
01.2021 - 11.2024
Picker Packer
Demand Personnel
06.2018 - 07.2020
Volunteer
Salvation Army Family Store
10.2015 - 01.2016
Team Member
McDonalds
01.2015 - 05.2015
Picker Packer
Mainfreight
02.2010 - 06.2014
Eagle Vale High School
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