Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

HETAL PATEL

Melbourne,VIC

Summary

Motivated Professional well-served in building productive relationship, resolving complex issue and winning Customer loyalty. Brings 6-years Background maintaining customer satisfaction and contributing to company success. Proficient in RMS (software). Well-trained Assistant Restaurant Manager promoting 4 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.

Overview

13
13
years of professional experience

Work History

Assistant Restaurant Manager

Pizza Restaurant
01.2020 - Current
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
  • Coordinated special events and promotions, drawing in new customers and increasing revenue.
  • Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
  • Worked closely with restaurant owner to develop and implement marketing initiatives.
  • Designed and implemented strategies to reduce costs and waste.
  • Oversaw food preparation and monitored safety protocols.
  • Motivated staff to perform at peak efficiency and quality.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Maintained positive relationships with vendors to ensure timely delivery of high-quality products at competitive prices.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.

Hotel Receptionist Administrator

Kimberley Gardens Hotel and Serviced Apartment
01.2015 - 01.2020
  • Answered Incoming calls, taking clients details and directing clients to individuals addressing specific needs
  • Handled complaints and questions and re-directed calls to other team member and clients
  • Kept reception area clean and neat to give visitors positive first impression
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Resolved issue through active listening and open-ended questioning, escalating major problem to manager
  • Taking booking over the phone or email and allocated as requirement in RMS system
  • Provided long term accommodation enquiries quote and related information via email or phone
  • Taking clients booking information trough third party’s companies or temporally accommodation provider services.

Housekeeping Executive

01.2012 - 01.2014
  • Maintaining excellent relationship with cleaning staff while merging lines of communication with front desk
  • Conducted final inspections of offices and common areas and notified manager of space requiring immediate cleaning
  • Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional
  • Provided regular training to all housekeepers and hiring new staff as required.

Housekeeping Supervisor and Housekeeper

Davdot Pty Ltd
01.2011 - 01.2012

Education

High School Diploma -

Gujarat University
India

Skills

  • Customer Service
  • Administrative Support
  • Night Audit Report Preparation
  • Food and beverage knowledge
  • Menu Planning
  • Scheduling and labor control
  • Decision-Making
  • Multitasking
  • Worked with RMS Software
  • Cash Handling

References

On Request

Timeline

Assistant Restaurant Manager

Pizza Restaurant
01.2020 - Current

Hotel Receptionist Administrator

Kimberley Gardens Hotel and Serviced Apartment
01.2015 - 01.2020

Housekeeping Executive

01.2012 - 01.2014

Housekeeping Supervisor and Housekeeper

Davdot Pty Ltd
01.2011 - 01.2012

High School Diploma -

Gujarat University

Similar Profiles

CREATE PROFILE
HETAL PATEL