Hoang Tran
Summary
Versatile professional with a track record of delivering high-quality design solutions and exceptional customer service, notably at Runcorn Tavern. Skilled in gaming machine operations, project management, and fostering team unity, I excel in fast-paced environments, driving efficiency and client satisfaction. My adeptness in MS Office, CADs and Adobe Suite, coupled with quick decision-making, ensures project success and operational excellence. Demonstrates unparalleled attention to detail and a knack for creative problem-solving.
Overview
6
6
years of professional experience
Work History
Gaming Attendant
Runcorn Tavern
07.2022 - Current
- Handling phone calls, responding to enquiries, redirecting phone calls, and taking/processing booking for bistro.
- Responded promptly to machine malfunctions, minimizing downtime and maximizing gameplay opportunities for customers.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
Solution Designer
Self-employed
01.2021 - Current
- Delivered high-quality design solutions on time and within budget constraints, ensuring client satisfaction and repeat business.
- Reduced project costs by streamlining processes through efficient solution design methodologies.
- Increased efficiency through thorough analysis of existing systems and identification of areas for improvement.
- Applied risk management skills in various design project to ensure not encounter any future errors.
Assistant Cafe Manager
Cafe 63
04.2018 - 07.2020
- Managed daily cafe operations for smooth workflow and increased productivity.
- Trained new employees on company policies and procedures to maintain a high level of performance.
- Performed routine equipment maintenance checks to minimize downtime due to malfunctions or repairs needed.
- Scheduled employee shifts efficiently, balancing workload while minimizing labor costs.
- Developed strong relationships with regular customers, contributing to a loyal clientele base that ensured consistent business growth.
- Led team meetings to foster open communication among staff members, improving morale and teamwork.
Education
Bachelor of Arts - Visual Communication Design
Queensland University of Technology
Brisbane, QLD12.2023
High School Diploma -
Macgregor State High School
Brisbane, QLD12.2017
No Degree - Engine Machinist
Cert III in Robotic, And Drone Design
Brisbane, QLD12.2017
Skills
Gaming machine knowledge
Quick Decision Making
Adaptive
Customer Service
Attention to Detail
Recordkeeping and File Management
MS Office, 3D programs (CAD), Adobe Suite
Documentation And Reporting
Team Building and Leadership
Risk Mitigation
Creative solutions
Project Management
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Gaming Attendant
Runcorn Tavern
07.2022 - Current
Solution Designer
Self-employed
01.2021 - Current
Assistant Cafe Manager
Cafe 63
04.2018 - 07.2020
Bachelor of Arts - Visual Communication Design
Queensland University of Technology
High School Diploma -
Macgregor State High School
No Degree - Engine Machinist
Cert III in Robotic, And Drone Design
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