Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Holly O'Neill

Moe,VIC

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Works well in team-oriented environment however i work just as well independently. I am a highly motivated person that is eager to apply myself and the knowledge that i have gained from my past experiences and am willing to learn new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Retail Assistant

Reject shop
Moe, VIC
10.2022 - 02.2023
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Counted cash, made change and balanced cash register drawer.
  • Restocked and organized shelves during slow periods to maintain store appearance.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.

Hospitality Worker

Frankies
Traralgon, VIC
02.2022 - 10.2022
  • Money handling and taking orders
  • Food handling
  • Filling and stock rotation
  • Cleaning and sanitizing work and dining areas
  • Working as a team and communicating
  • Operating industrial dishwasher
  • Working in a fast pace environment

Retail Assistant

Kmart
Moe, VIC
11.2016 - 07.2022

• Active and positive engagement with customers and staff

• Money handling and electronic transaction services

• Covid-19 safety training and cleaning

• Restock and maintaining proper stock placement within the store

• Click and Collect service

• Supervision and operational support of self serve and registers

• On call support

• Customer complaints

• Training and up-skill days.

Hospitality Worker

Eat live fresh
Trafalgar, VIC
01.2019 - 01.2020
  • Greeted customers and offered assistance
  • Rotated through a series of different stations based on what the team needed
  • Rang up orders to process cash, card and other payments
  • Helped with food preparation when needed

Education

Certificate II in Animal Care -

Swinburne University
Online Course
02-2025

High School Diploma -

Trafalgar High School
Trafalgar, VIC
11-2019

Certificate III in Commercial Cookery -

Tafe Gippsland
Morwell, VIC
09-2019

Skills

  • Loss Prevention
  • Complaint Handling
  • POS System Operation
  • Cash Register Operation
  • Customer Assistance
  • Cash Handling
  • Product Knowledge
  • Store Organization
  • Safe Food Handling
  • Beverage Preparation
  • Food Running
  • Keen to learn
  • Observing and removing potential risks/hazards
  • Maintaining cleanliness
  • Team based work
  • Patient and compassionate
  • Filling and rotating stock

Certification

  • WWC Check
  • RSA (Responsible serving of alcohol)

Timeline

Retail Assistant

Reject shop
10.2022 - 02.2023

Hospitality Worker

Frankies
02.2022 - 10.2022

Hospitality Worker

Eat live fresh
01.2019 - 01.2020

Retail Assistant

Kmart
11.2016 - 07.2022

Certificate II in Animal Care -

Swinburne University

High School Diploma -

Trafalgar High School

Certificate III in Commercial Cookery -

Tafe Gippsland
Holly O'Neill