Holly Unsworth
Hammond Park,WA
Summary
I infuse a mix of enthusiasm and friendliness into everything I do. With a strong focus on achieving goals and consistently challenging myself, I'm also fueled by a genuine love for learning and connecting with new people.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
The Vale Bar And Brasserie
12.2023 - Current
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served drinks and cocktails to customers.
Dog Walker
Bark Town WA
03.2020 - 04.2024
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Greeted pet owners warmly to build trust and create lasting relationships.
- Developed personalized walking routes for each pet to maximize enjoyment and cater to individual preferences.
- Managed scheduling and invoicing efficiently to maintain organized records and prompt payments from clients.
- Trained animals in behavioral compliance or other special routines or commands.
Bar Manager
Holy Smokes Fremantle
08.2021 - 03.2022
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Senior Supervisor
Margaret River Brewhouse
11.2020 - 07.2021
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
- Streamlined reservation processes, improving guest experience and maximizing seating capacity during peak hours.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Bar Manager
Holy Smokes Fremantle
01.2020 - 11.2020
- Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
- Coordinated special events including private parties, catering orders, and community outreach programs to expand the restaurant''s presence within its local market area.
- Implemented inventory control measures to reduce waste, lower food costs, and improve overall profitability.
- Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
- Boosted restaurant revenue with strategic marketing initiatives and promotions to attract new customers.
Cafe Worker
Canvas Cafe
09.2019 - 03.2020
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Produced food and drink products adhering to company quality and quantity standards.
- Operated espresso machines and commercial coffee brewers to create beverages.
Front of House Server
Bread In Common
08.2019 - 12.2019
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Bussed and reset tables to keep dining room and work areas clean.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
Front of House Server
Margaret River Brewhouse
08.2018 - 07.2019
- Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
- Addressed customer concerns swiftly and professionally, resolving issues and ensuring repeat patronage.
Vineyard Worker
Labour Solutions
06.2018 - 10.2018
- Collaborated with fellow workers in daily tasks, fostering a positive work environment on the vineyard.
- Cut grape vines down to promote growth of new shoots.
- Removed weak and diseased shoots from vines to improve space and resource availability for healthy shoots to grow.
Cafe Worker
Canvas Cafe
02.2018 - 07.2018
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
Bar Manager
Oddest Bar
09.2016 - 11.2017
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Increased revenue with creative marketing initiatives and promotional events.
Bartender
Crazy Pedros Part Time Pizza Parlour
09.2015 - 08.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
A Level -
Ashton Sixth Form College
Ashton, Manchester, UK07.2013
GCSE -
Denton Community College
Denton, Manchester, UK07.2011
Skills
- Adaptability under pressure
- Reliability and punctuality
- Staff Supervision
- Menu development
- Customer Service
- Flexible Schedule
- POS System Operation
- Beverage Making and Delivery
- Employee Training
Certification
Approved Manager
Responsible Service of Alcohol
Covid Hygiene Officer
Certificate in Dog Psychology and Training
Timeline
Food and Beverage Attendant
The Vale Bar And Brasserie
12.2023 - Current
Bar Manager
Holy Smokes Fremantle
08.2021 - 03.2022
Senior Supervisor
Margaret River Brewhouse
11.2020 - 07.2021
Dog Walker
Bark Town WA
03.2020 - 04.2024
Bar Manager
Holy Smokes Fremantle
01.2020 - 11.2020
Cafe Worker
Canvas Cafe
09.2019 - 03.2020
Front of House Server
Bread In Common
08.2019 - 12.2019
Front of House Server
Margaret River Brewhouse
08.2018 - 07.2019
Vineyard Worker
Labour Solutions
06.2018 - 10.2018
Cafe Worker
Canvas Cafe
02.2018 - 07.2018
Bar Manager
Oddest Bar
09.2016 - 11.2017
Bartender
Crazy Pedros Part Time Pizza Parlour
09.2015 - 08.2016
A Level -
Ashton Sixth Form College
GCSE -
Denton Community College
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