Hubert Nigmatulin
IT Technician
Endeavour Hills
Summary
Professional retail worker with solid background in sales and customer service. Known for strong focus on team collaboration and consistently achieving results. Adaptable and reliable with knack for addressing changing needs. Skilled in inventory management, product knowledge, and effective communication.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Barista/All Rounder
Europa
2024.01 - Current
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace for optimal productivity and safety.
IT Technician
HST Computers
2021.02 - 2022.04
- Maintained office PCs, networks and mobile devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured systems according to prescribed software and hardware frameworks.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
IT Technician Intern
Cezap
2020.08 - 2020.12
- Maintained office PCs, networks and mobile devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Recommended new and replacement hardware and software purchases
Education
Diploma - Information Technology
Academy of Interactive Technology
Melbourne, VIC 2024.01 - Current
Course - Advanced English
Explore English
Melbourne, VIC 2022.11 - 2023.12
Vocational Education - Information Technology
TEB Edukacja
Radom 2016.09 - 2020.06
Skills
- Desktop Technical Support
Help Desk Operations
Customer service expert
Desktop support
Technical issues analysis
Adaptability and flexibility
Problem-solving
Customer relations
References
Rafal Loretz
Business Development Manager VIC/TAS
i-PRO
0400 022 156
rafal.loretz@i-pro.com
Timeline
Barista/All Rounder
Europa
2024.01 - Current
Diploma - Information Technology
Academy of Interactive Technology
2024.01 - Current
Course - Advanced English
Explore English
2022.11 - 2023.12
IT Technician
HST Computers
2021.02 - 2022.04
IT Technician Intern
Cezap
2020.08 - 2020.12
Vocational Education - Information Technology
TEB Edukacja
2016.09 - 2020.06