Hunter Freeman
Geelong,VIC
Summary
Proven track record in enhancing customer satisfaction and sales performance, notably at Pacific Blue. Skilled in communication and Microsoft applications, I excel in leveraging customer needs assessment and product merchandising to surpass targets. Demonstrated ability to train peers and manage multiple accounts, achieving significant improvements in customer service efficiency.
Overview
6
6
years of professional experience
Work History
Customer Solutions Consultant
Pacific Blue
Geelong, VIC
04.2023 - Current
- Maintained a high level of professionalism when interacting with customers on the phone, building long-lasting relationships.
- Reduced customer complaints by implementing new approaches and procedures based on feedback analysis.
- Developed expert product knowledge to effectively answer questions and recommend appropriate solutions.
- Regularly exceeded performance targets through efficient problem-solving and effective communication skills.
- Delivered exceptional support while managing multiple accounts simultaneously, ensuring timely resolution of inquiries.
Sales Assistant
Pandora Jewellery
Geelong, VIC
09.2021 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Input credit and debit card payments in POS system to complete purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Food and Beverage Attendant
Geelong Football Club
Geelong, VIC
03.2019 - 10.2022
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Retail Sales Assistant
NQR Groceries
Geelong, VIC
04.2020 - 12.2020
- Greeted customers and helped with product questions, selections and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
Cafe Worker
Neo Cafe
Geelong, VIC
03.2018 - 09.2019
- Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
- Produced food and drink products adhering to company quality and quantity standards.
- Maintained clean and attractive product displays to entice customer purchases.
- Trained new cafe workers in sales, customer service and safety.
Education
High School Diploma -
Christian College Geelong
Geelong, VIC11.2019
Certificate II - Community Services
Gordon Institute of TAFE
Geelong, VIC11.2019
Skills
- Communication
- Customer Needs Assessment
- Product Merchandising
- Cash Register Operation
- Inside and Outside Sales
- Opening and Closing Procedures
- POS Transactions
- Retail Sales Customer Service
- Microsoft Word
- Microsoft Excel
Timeline
Customer Solutions Consultant
Pacific Blue
04.2023 - Current
Sales Assistant
Pandora Jewellery
09.2021 - Current
Retail Sales Assistant
NQR Groceries
04.2020 - 12.2020
Food and Beverage Attendant
Geelong Football Club
03.2019 - 10.2022
Cafe Worker
Neo Cafe
03.2018 - 09.2019
High School Diploma -
Christian College Geelong
Certificate II - Community Services
Gordon Institute of TAFE