Iesha Miller
Tully,QLD
Summary
hospitality worker with experience at petals and beanz and Tully kebab shop excelling in food preparation and customer service. Proven ability to enhance patron satisfaction through effective conflict and teamwork. Recognised for maintaining high standards of cleanliness and organisation, contributing to a welcoming atmosphere.
Developed strong customer service and communication skills in fast-paced hospitality environment. Demonstrates ability to handle diverse tasks and resolve issues efficiently. Seeking to transition into new field.
Overview
4
4
years of professional experience
Work History
Hospitality Worker
Yadwinder Manesh
Tully, QLD
07.2020 - 05.2023
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages of quality safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Worked with team members to consistently deliver high-quality service in a fast-paced environment.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Supported fast food operations by assisting servers during busy periods or covering shifts as needed.
- Trained new staff members on proper customer service and hospitality policies.
Barista/ Hospitality
Naomi Wulf
Tully
09.2019 - 05.2023
- Maintained a clean and organised workspace for health and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly smile and always addressing their needs.
- Pleasantly interacted with customers during hectic periods to have positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues to ensure satisfaction.
- Maintained and operated espresso machines, blenders, juicers ,hot plate and other equipment.
- Listened carefully to customer requests and created personalised, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Year 10 -
Victoria Point
Victoria Point, QLDSkills
- Food preparation
- Cleaning and sanitizing
- Supply restocking
- Upselling strategies
- Food safety
- Prep work
- Customer service
- Teamwork and collaboration
- Time management
- Multitasking
- Hospitality services
- Cash handling
- Organizational skills
- Attention to detail
- Conflict resolution
- Team building
- Staff training
- Customer service management
Timeline
Hospitality Worker
Yadwinder Manesh
07.2020 - 05.2023
Barista/ Hospitality
Naomi Wulf
09.2019 - 05.2023
Year 10 -
Victoria Point