Iesha Outour
Guildford,NSW
Summary
Proven leader and efficient problem-solver, adept in team leadership and complex problem-solving. At Sydney Disability Support, enhanced client wellness and independence, boosting team performance by implementing strategic training at Sleeping Giant, achieving sales targets. Excels in customer service and cash handling, with a commitment to high-quality outcomes and safety awareness. Caring and empathetic Support Worker with experience providing therapeutic support for adults with disabilities. Competent planner, developer and implementer of complex individual program plans. Certified medication administrator, verifying patient medicine and nutrition plan adherence according to strict detail. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
5
5
years of professional experience
Work History
Support Worker
Sydney Disability Support
2023.10 - 2024.08
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
Sales
Sleeping Giant
2023.07 - 2023.10
- Managed a high-performing sales team, consistently meeting or exceeding sales targets.
- Boosted sales performance by implementing effective training programs for the sales team.
- Enhanced project sales performance by developing and implementing strategic sales plans.
- Increased corporate sales revenue by developing and implementing targeted sales strategies.
Picker Packer
Aldi Warehouse
2022.06 - 2023.06
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Cashier
Harvey Norman
2021.09 - 2022.05
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Manager
Nuriyah Cafe
2021.05 - 2022.05
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Crew Trainer
McDonald's
2019.11 - 2021.02
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
Certificate - Beauty (Eyebrows,Facials)
Australian Beauty School
Sydney, NSW11.2024
Certificate II - Business
TAFE (VET COURSE)
Amity College12.2021
High School Diploma -
Amity College Girls High School
Prestons, NSW12.2021
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Inbound sales
- Customer Service
- Cash Handling
- Time management skills
- Team Leadership
- Complex Problem-Solving
- Verbal and written communication
- Staff Training and Development
Languages
English
Native or Bilingual
Arabic
Professional Working
Timeline
Support Worker
Sydney Disability Support
2023.10 - 2024.08
Sales
Sleeping Giant
2023.07 - 2023.10
Picker Packer
Aldi Warehouse
2022.06 - 2023.06
Cashier
Harvey Norman
2021.09 - 2022.05
Manager
Nuriyah Cafe
2021.05 - 2022.05
Crew Trainer
McDonald's
2019.11 - 2021.02
Certificate - Beauty (Eyebrows,Facials)
Australian Beauty School
Certificate II - Business
TAFE (VET COURSE)
High School Diploma -
Amity College Girls High School
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