INA NAMULAUULU

Disability Support Work

Catering to NDIS client needs - Home care and facilities

• Provided direct and comprehensive support to individuals with disabilities, helping the to live as independently as possible.
• Aid with daily living , such as bathing , dressing , toileting, personal hygiene and grooming as well as support with mobility and transfer when needed.
• Undertook tasks outside the home such as shopping.
• Providing emotional support and friendship.
• Recorded and documented clients information in daily progress notes.

• Supervised and coordinated warehouse activities in receiving, picking, packing and despatch of goods
• Implemented and enforced standard operating procedures (SOP) to minimize errors and optimize warehouse processes
• Planned and prioritized daily work flow to meet operational targets and deadlines (KPI)
• Monitor labor margins- rostering staff and ensuring the daily labor is matching the daily workflow
• Trained and mentored warehouse staff.
• Collaborated with the team leader and staff to coordinate shipments and resolve any issues or discrepancies
• Monitored all equipment maintenance and repair and liaised with vendors as needed to ensure smooth warehouse operations

• Started as a pick packer and was promoted to become warehouse supervisor 6months later to be in charge of the whole of Ecommerce online area
• Booking parcels for customers through Australia Post and TNT
• Answering Client queries through phone and emails
• Using Cargowise system and Excel to read data
• Supervised a team of 15-20 and working with recruiting agencies to fulfil labour
• Problem solving alongside managers and other supervisors in issues identified in inventory, picking, Despatch and receiving
• Trained and mentoring warehouse staff and provided on going support to ensure high performance and productivity

• Creating Bookings on Excel
• Booking incoming deliveries via emails and phone
• Customer service
• Sending and solving occurring issues on the system
• Administration work

• Pick Packer
• Rf scanner
• Electric Tugger
• Pallet jacks

• Pick/Packing
• Voice picking
• Manual Picking- Using RF Scanners and tugger carts to pick and drop off pallets

• Planning and organizing children’s daily routine
• Planning excursions and field trips
• Ensuring safety environment and following safety procedures
• Safe Food Handling
• Cared for 3-5 children per week

• Stocktaking
• RF Scanner
• Tugger operator

• Servicing guest suites
• Dealing with customer complaints
• Customer Service- Face to face

• Supervising children
• Reading to class
• Organizing and coordinating activities with children
• Marking school work

• Batch cooking
• Handling food safely
• Maintaining cleanliness
• Working as a team
• Offered a part time job on completion of work experience