Irene Mulilo
Geelong
Summary
Highly motivated individual with a passion for excellent customer service. Possesses a strong work ethic and a team-player attitude. Well-versed in the hospitality and retail industries, with a focus on customer relations, problem-solving and multitasking. Committed to providing outstanding customer service and maintaining a clean, organized environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Support Worker
Caring hands health care
04.2024 - 01.2025
- Monitored changes in client's physical or psychological condition and reported any concerns promptly.
- Provided assistance with activities of daily living such as bathing, dressing, grooming and mobility.
- Monitored patient condition and reported changes to the nursing staff.
Crew member
Hungry Jacks
09.2022 - 11.2023
- Completed all store opening and closing procedures.
- Memorized food and drink recipes to prepare orders with speed and accuracy.
- Followed health department regulations for handling food products properly.
- Packaged and labeled to-go and delivery orders for pickup.
- Cleaned and sanitized store restroom areas and stalls.
Crew member
KFC
01.2021 - 12.2021
- Taking orders, preparing food, assisting in resolving service issues, maintaining food-safety standards, and maintaining a clean, safe work and dining environment.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
- Cross-trained in multiple positions within the store as needed.
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
Education
Bachelors of laws (honours) -
Monash
Clayton, Melbourne11.2027
VCE - undefined
North Geelong secondary college
12.2023
No Degree - Diploma of Youth Work
RMIT University
Melbourne, VIC07-2026
Skills
- Communication
- Team work
- Leadership
- Positive attitude
- Willingness to learn
- Problem solving
- Organisation
- Integrity and honesty
- Daily living support
- Meal preparation
Certification
- Cert III in individual support (aging & disability)
- Working with children check
- Police check
- Fully vaccinated
- NDIS
LANGUAGES
English Fluent
Swahili Fluent
French Intermediate
Korean Intermediate
Timeline
Support Worker
Caring hands health care
04.2024 - 01.2025
Crew member
Hungry Jacks
09.2022 - 11.2023
Crew member
KFC
01.2021 - 12.2021
VCE - undefined
North Geelong secondary college
Bachelors of laws (honours) -
Monash
No Degree - Diploma of Youth Work
RMIT University