Isabella Howie
Surfers Paradise,QLD
Summary
Courteous candidate with evidence of experience providing quality patient care and administrative services. Proven track record of success in streamlining operations, developing protocols and improving patient and customer outcomes. Strong commitment to exemplary customer service and maximizing patient safety and satisfaction.
Overview
7
7
years of professional experience
Work History
Casual Sales Assistant
Billabong
07.2022 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Casual Sales Assistant
Target Australia
07.2019 - 12.2022
- Excelled in customer service in the rear service area, registers and liaison.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
Patient Service Assistant
Ramsay Health Care
08.2021 - 02.2022
- Assisted nurses and doctors in patient check in, pre-op and post-op care, phone enquiries, and cleaning and stocking the ward in the day surgery department.
- Promoted patient privacy by diligently adhering to patient confidentiality regulations when handling sensitive medical information.
- Improved patient satisfaction by providing exceptional patient service and addressing their concerns promptly.
- Enhanced overall patient experience with compassionate assistance during difficult or emotional situations while remaining mindful of professional boundaries.
- Helped maintain a safe clinical environment with strict adherence to infection control protocols and guidelines.
Junior Sales Assistant
A Formal Affair
01.2018 - 04.2019
Education
Master of Medical Research -
Griffith University
Gold Coast, QLD09.2025
Bachelor of Biomedical Science -
Griffith University
Gold Coast, QLD11.2023
Queensland Certificate of Education -
St Rita's College
Clayfield, QLD11.2020
Certificate II in Health Support Services -
Mater Education
South Brisbane, QLD06.2019
Certificate III in Health Services Assistance -
Mater Education
South Brisbane, QLD06.2019
Skills
- Healthcare Systems Understanding
- Direct Patient Care
- Patient confidentiality
- Medical terminology knowledge
- Problem-Solving and Time Management
- Attention to Detail
- Multitasking Abilities
- Excellent Communication and Interpersonal Skills
- Data Collection and Entry
- Teamwork and Collaboration
- Microsoft Office
- Goal-Oriented
Accomplishments
- Target Australia, BROOKSIDE
Customer compliment:
“Dear Target Brookside
…I purchased quite a few things from ‘women's wear' section at your store [Isabella], young staff member came to my rescue and was incredibly helpful; she immediately knew her stock, where everything was as my enquiries were across multiple brands, was quick and very professional. It is because of her customer service that I in fact purchased as much as I did. She is a real asset to your store – it's been a long time since I've had such a pleasing experience in any store.
Congratulations [Isabella].”
- Open Day, GRIFFITH UNIVERSITY GOLD COAST
Volunteer to assist at the ‘health sciences' stand in 2022.
- Griffith University Medical Sciences Club
Member and O-week stall volunteer for 2023.
Timeline
Casual Sales Assistant
Billabong
07.2022 - Current
Patient Service Assistant
Ramsay Health Care
08.2021 - 02.2022
Casual Sales Assistant
Target Australia
07.2019 - 12.2022
Junior Sales Assistant
A Formal Affair
01.2018 - 04.2019
Master of Medical Research -
Griffith University
Bachelor of Biomedical Science -
Griffith University
Queensland Certificate of Education -
St Rita's College
Certificate II in Health Support Services -
Mater Education
Certificate III in Health Services Assistance -
Mater Education
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