Isabella Seddon

My current position at Auto & General involves answering insurance queries and seeing them through to completion. I am the first point of contact for customers who choose to engage with us via web chat.

Prior to my role in Digital, I worked on the phone answering general insurance queries and assisting customers with updating their policies.

Key points of my role include:

• Building relationships with clients using active listening and issue resolution to provide excellent service.
• Providing prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
• Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
• Mentoring junior agents, sharing industry insights and best practices for success in the field.
• Establishing a solid reputation within the community as a knowledgeable and reliable resource for all things insurance related.

As a business owner, my responsibilities included:

• Running a business which requires a high level of independent working.
• I also created products for sale, which requires creativity.
• Packaged products in my eco friendly packaging.
• I had to order stock based on company requirements, and, to reduce frequent orders, this requires accurate calculations.
• I ran social media pages for my business in order to boost sales.
• I ran market stalls by myself, this requires great customer service, independent working and superb organisation skills.

Instagram: https://www.instagram.com/roseandpeppersoapco/?locale=us

• At Timezone I help guests understand how the games and cards work, this requires an excellent understanding of how everything operates.
• I also stock the prize vault and make sure it always looks nice to boost sales.
• I handle money and redeem tickets which requires a level of accuracy and superb math skills in order to calculate how many tickets people are off to get their desired prize.
• I additionally run games of laser tag this shows my ability to run technological equipment.
• I also have the responsibility of closing up, which includes cleaning and organising the prize vault.

• At TGI Fridays I was in charge of running the Expo, my job was to direct the service assistants on where the food that comes up needs to go, this demonstrates my ability to direct and run a team.
• I never ran out of things to do and am used to working in a fast paced environment.
• Another part of my job was communicating with the chefs, I must let them know if any food needs to be remade and if the table served requires anything further, this requires clear communication skills, so the chefs can understand exactly what must be done.
• I also had to know the menu so I can ensure that each dish that is sent has the correct garnish, sauce and sides to do this I need to have a great memory and an eye for detail.
• If I did not have a service assistant then I sometimes had to run the Expo, the food and communicate with the chefs, this proves I am an excellent multitasker, all while providing quality customer service.

• I provided excellent customer service and money handling skills.
• Maintained productive, efficient approach to all tasks.
• Operated register to process payments and collect cash payment for order totals.