Isabelle Williamson
melboune,Victoria
Summary
Motivated leader with a strong focus on staff training and development, and customer experience. With effective problem-solving and communication skills, I am dedicated to fostering a collaborative environment that drives team success, a positive work environment, and an excellent customer experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
KFC
sunbury, vic
04.2020 - Current
- Ensured compliance with health and safety regulations while supervising daily operations.
- Trained new staff in customer service and operational procedures to enhance performance.
- Managed inventory and coordinated stock orders, improving supply management efficiency.
- Optimized staff scheduling during peak hours to maintain service excellence.
- Addressed customer complaints effectively, maintaining elevated satisfaction levels.
- Developed promotional strategies that increased sales and improved customer engagement.
- Provided leadership and direction to restaurant employees, fostering a collaborative environment.
- Monitored service standards, implementing corrective actions when necessary.
- Ran and passed multiple shifts with our external surprise inspector, coaching the team on potential deviations to further develop their knowledge. Also, creating action plans post-visit.
- Monitored weekly reports, creating action plans, and setting goals for improvements where needed.
Education
VCE Certificate -
Sunbury Downs College
Sunbury Victoria11-2023
Skills
- Staff training and development
- Inventory control
- Team leadership and building
- Customer satisfaction strategies
- Conflict resolution techniques
- Problem-solving skills
- Effective communication
- Time management and prioritization
- Decision-making abilities
- Multitasking proficiency
- Calmness under pressure
- Social perceptiveness and awareness
- Dependability and responsibility
- Troubleshooting expertise
Certification
- HLTAID011 Provide First Aid 23/01/2024
References
References available upon request.
Timeline
Assistant Restaurant Manager
KFC
04.2020 - Current
VCE Certificate -
Sunbury Downs College
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