Ishita Sareen
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist/Administration Assistant
Casuarina All Sports Club
01.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls with clients to Management.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist/Administration Assistant
Goodstart Learning Childcare Centre
12.2018 - 12.2020
- Developed strong relationships with parents and caregivers, fostering trust and open communication.
- Created visually appealing promotional materials that effectively conveyed program benefits resulting in higher engagement among potential clients.
- Managed sensitive situations involving confidential information with discretion and professionalism.
- Coordinated schedules for staff members to optimize coverage during peak hours, maximizing resources while meeting needs of children in care.
- Provided administrative support to the director, contributing to overall efficiency of operations at the childcare centre.
- Ensured timely collection of tuition payments, maintaining accurate financial records for budgeting purposes.
- Collaborated with childcare staff to ensure a safe and nurturing environment for all children.
- Implemented new software system for tracking child attendance, streamlining processes for increased accuracy in record keeping.
- Gathered feedback from parents through surveys or direct conversations leading to continuous improvements in services offered.
- Supported teacher development by coordinating professional development opportunities and training sessions as needed.
- Enhanced parent satisfaction by providing friendly and efficient front desk service.
- Proactively addressed concerns or issues raised by parents or staff members contributing towards resolution of conflicts while preserving positive relationships.
- Assisted in increasing enrollment rates through effective marketing and outreach efforts.
- Organized events and activities to promote community involvement and strengthen family connections within the centre.
Education
MBA - Business Administration And Management
Kaplan Business School
Melbourne02.2020
BBA - Business Administration
Delhi University
Delhi , India03.2017
Skills
- Telephone skills
- Data Entry
- Verbal and written communication
- Greeting and Seating Clients
- Office Administration
- Mail handling
- Multi-line telephone operation
- Documentation And Reporting
- Bookkeeping
- Team Collaboration
- Courteous and Professional
- Computer Proficiency
Certification
Working with Children Check
NDIS screening Clearance (Willing to Obtain)
Working with Children Check Clearance
National Police Check
International Police Check
ASCIA Anaphylaxis Training
First Aid Training
NT Learner Drivers License
Languages
English
Full Professional
Timeline
Receptionist/Administration Assistant
Casuarina All Sports Club
01.2021 - Current
Receptionist/Administration Assistant
Goodstart Learning Childcare Centre
12.2018 - 12.2020
MBA - Business Administration And Management
Kaplan Business School
BBA - Business Administration
Delhi University
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