Israa Musa

Work History

Asjad Exchange

04.2023 - Current

Managing cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managing opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhancing store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Developing loyal customer bases through personalized interactions, increasing repeat business in-store visits.
Negotiating contracts with external vendors for various municipal services while ensuring optimal value for taxpayers'' money.
Leveraging strong problem-solving skills to resolve customer disputes surrounding returns or exchanges diplomatically and professionally.

Nandos

07.2020 - Current

Training numerous new hires, resulting in stronger staff development and increased productivity.
Evaluating the effectiveness of training initiatives by tracking participant's progress and gathering feedback for continuous improvement.
Establishing and maintained quality control standards.
Maintaining a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
Contributing to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Developing strong customer service and product knowledge skills to enhance individual and team performance.
Contributing to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Raging Waters

09.2019 - 04.2020

Greeted customers and helped with product questions, selections, and purchases.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Helped customers complete purchases, locate items, and join reward programs.
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Managed approximately 30 incoming calls from customers per day

TX MAXX

09.2018 - 12.2018

Assisted customers with prompt and polite support in person and via telephone
Organized store merchandise racks and displays to promote and maintain visually appealing environments
Stocked merchandise each clearly labelling items, arranging according to size or colour, and preparing attractive displays
Displayed merchandise by arranging in appealing and orderly way to boost sales
Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention