Ivy Mae

• Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
• Prepared food and beverages and verified adherence of quality and safe food-handling standards.
• Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
• Communicated with customers to promptly resolve complaints and address inquiries.
• Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
• Trained new staff members on proper customer service and hospitality policies.

. Held as acting supervisor from time to time.

. opened and closed the cafe quickly and neatly.

• Enhanced store organization by accurately stocking shelves and maintaining inventory control.
• Performed inventory control, such as counting, and stocking merchandise.
• Maintained effective team member communication.
• Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.
• Maximized sales floor appeal with timely merchandise replenishment and presentation.