Jackie Procter
Joondalup,WA
Summary
Dynamic and results-oriented professional with a proven track record at Boho Hair Co, enhancing salon revenue through exceptional customer service and product sales expertise. Skilled in appointment coordination and relationship building, I excel in creating personalized experiences and fostering client loyalty. Leveraging social media promotion, and a keen ability to quickly learn, I consistently exceed sales targets and client expectations. I also work well under pressure.
Overview
9
9
years of professional experience
Work History
Hairdresser
Boho Hair Co
10.2018 - Current
- Applied modern haircuts while consistently staying informed on latest trends.
- Delivered personalized consultations by assessing clients' hair type and style preferences.
- Shadowed experienced stylists to gain insights into advanced cutting and coloring methods.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Organized supplies to promote a tidy workspace, enhancing overall salon experience.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Processed payments, entering sales in register for prompt customer service.
- Boosted salon revenue by upselling hair care products and services based on individual client needs.
Retail Sales Associate
Collette Hayman
01.2017 - 10.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Greeted customers and provided outstanding customer service.
Eupair
Shae Martin
03.2016 - 07.2016
- Applied modern haircuts while consistently staying informed on latest trends.
- Delivered personalized consultations by assessing clients' hair type and style preferences.
- Shadowed experienced stylists to gain insights into advanced cutting and coloring methods.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Organized supplies to promote a tidy workspace, enhancing overall salon experience.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Processed payments, entering sales in register for prompt customer service.
- Boosted salon revenue by upselling hair care products and services based on individual client needs.
Education
NZCA Level 4 - Hairdressing
WITT, Western Institute of Technology
New Plymouth, NZ 10.2022
Skills
- Appointment scheduling
- Service coordination
- Social media promotion
- Production leadership
- Quick learner
- Customer consultation
- Relationship building and management
- Schedule management
- Appointment coordination
- Sales expertise
- Outstanding customer service
- Data entry
- Product knowledge
- Product sales
Timeline
Hairdresser
Boho Hair Co
10.2018 - Current
Retail Sales Associate
Collette Hayman
01.2017 - 10.2017
Eupair
Shae Martin
03.2016 - 07.2016
NZCA Level 4 - Hairdressing
WITT, Western Institute of Technology
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