Jemma Venables
Dapto,NSW
Summary
Hardworking Hairstylist with pleasant personality and passion for precision cuts and creative color. Excellent knowledge of current trends and techniques, treatments and salon retail products. Dedicated to delivering superior service to build client loyalty and create positive and empowering client experiences.
Overview
20
20
years of professional experience
Work History
Hairdresser
Little Hair Boutique
Dapto, Nsw
06.2014 - 06.2020
- Assisted in scheduling appointments, answered phones, and managed bookkeeping duties.
- Maintained cleanliness of salon by sweeping floors, wiping down surfaces, and organizing supplies.
- Performed administrative tasks such as filing client records and ordering supplies.
- Provided shampooing services to clients including scalp treatments and conditioning treatments.
- Assisted stylists in performing color services such as highlighting, coloring, toning, bleaching.
- Scheduled appointments using salon software system.
- Processed payments for services rendered.
- Performed inventory checks on hair care products, tools and other supplies as needed.
- Managed the front desk area by ensuring that it was always neat and presentable.
- Conducted cash handling procedures such as accepting payment from clients, processing credit cards transactions or issuing refunds as necessary.
Shop Assistant
The Beauty Warehouse
Wollongong, Nsw
03.2013 - 06.2014
- Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
- Received and processed stock deliveries, verifying accuracy of incoming shipment.
- Maintained clean and organized store shelves, ensuring products were properly displayed.
- Assisted customers with product selection, answering questions and providing helpful information.
- Stocked inventory in backroom storage areas according to company guidelines.
- Responded to customer inquiries regarding pricing, availability and special orders.
- Provided excellent customer service by assisting shoppers with merchandise returns and exchanges.
- Restocked shelves when inventory levels became low or out-of-stock items returned to the shelf.
Haidresser
Suave Hair
Warrawong, Nsw
02.2010 - 03.2011
- Provided consultations to discuss hairstyle options for clients.
- Shampooed, conditioned and blow-dried client's hair.
- Cut, styled and coloured customer's hair according to their preference using scissors, clippers and colouring products.
- Applied a variety of chemical treatments such as perming, relaxing or straightening services.
- Maintained cleanliness of salon equipment, tools and work areas.
Shop Assistant
Parliament clothing
Wollongong, Nsw
07.2009 - 02.2010
- Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
- Operated the cash register to process customer purchases accurately and efficiently.
- Processed returns, exchanges, refunds, layaways, special orders and warranties according to company policy.
- Resolved customer complaints in a professional manner.
- Maintained accurate inventory levels through regular stock checks.
- Performed opening, closing procedures for the store including counting money in cash drawers at start, end of shifts.
- Answered phone inquiries regarding store hours, product availability, pricing.
Hairdresser
DH&N
Dapto, Nsw
06.2008 - 08.2009
- Cut, styled and coloured customer's hair according to their preference using scissors, clippers and colouring products.
- Applied a variety of chemical treatments such as perming, relaxing or straightening services.
- Maintained cleanliness of salon equipment, tools and work areas.
- Kept up with current trends in the industry by attending classes or seminars.
- Advised clients on how to maintain their hairstyles at home between visits.
- Suggested retail products to clients that would help them maintain their style.
- Analyzed hair texture and condition before recommending appropriate styling methods.
Hairdresser
NLP Hair Design
Dapto, Nsw
03.2005 - 05.2008
- Kept up with current trends in the industry by attending classes or seminars.
- Trained new staff members in proper procedures for cutting, styling and colouring hair.
- Developed relationships with regular clients by providing excellent customer service.
- Ordered supplies from vendors when needed to ensure adequate stock is available at all times.
- Cut, styled and coloured customer's hair according to their preference using scissors, clippers and colouring products.
- Applied a variety of chemical treatments such as perming, relaxing or straightening services.
Apprentice Hairdresser
Gee G's hair design
Albion Park, Nsw
02.2002 - 02.2005
- Provided consultation services to customers regarding their hairstyle needs and expectations.
- Performed hair styling, cutting, colouring and other treatments as requested by clients.
- Assisted senior stylists with shampooing, conditioning, blow-drying and styling of hair.
- Maintained cleanliness and hygiene in the salon at all times.
- Cleaned tools such as scissors, combs and brushes after each client's visit.
- Assisted senior hairdressers with reception duties such as booking appointments, handling payments.
- Kept records of services provided including information about products used.
- Provided friendly customer service throughout the entire appointment process.
Cashier
Mcdonalds
Warilla, Nsw
02.2000 - 02.2002
- Greeted customers and took their orders in a friendly and efficient manner.
- Operated cash register to process customer payments accurately and efficiently.
- Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
Education
Certificate III in Hairdressing -
Tafe Nsw
West Wollongong 12-2004
Year 10 School Certificate -
Kiama High School
Kiama, NSW12-2001
Year7-9 -
Dapto High School
Dapto, NSW12-2000
Skills
- Appointment Scheduling
- Cleaning and sanitizing
- Customer Education
- Appointment Coordination
- Relationship building and management
- Payment Processing
- Housekeeping Duties
- Schedule Management
- Reliability
- Organizational Skills
- Excellent Communication
References
References available upon request.
Timeline
Hairdresser
Little Hair Boutique
06.2014 - 06.2020
Shop Assistant
The Beauty Warehouse
03.2013 - 06.2014
Haidresser
Suave Hair
02.2010 - 03.2011
Shop Assistant
Parliament clothing
07.2009 - 02.2010
Hairdresser
DH&N
06.2008 - 08.2009
Hairdresser
NLP Hair Design
03.2005 - 05.2008
Apprentice Hairdresser
Gee G's hair design
02.2002 - 02.2005
Cashier
Mcdonalds
02.2000 - 02.2002
Certificate III in Hairdressing -
Tafe Nsw
Year 10 School Certificate -
Kiama High School
Year7-9 -
Dapto High School
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