Jackie Quirk
Hughesdale,VIC
Summary
Diligent Service Officer skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to minimise time and resources and delivers high level of service in every interaction. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
39
39
years of professional experience
Work History
Service Officer
Services Australia- Medicare
02.2005 - Current
- Processing and assessing private hospital and patient claims
- Manual data entry of patient, provider, and medical procedure details for payment of claims
- Assisting providers in getting claims paid
- Applying various claiming rules and restrictions to claims presented to ensure the correct rebate was received
- Assisting medical staff in verifying patient details and Medicare entitlements
- Ensuring details of each patient were kept private and confidential
- Training staff in Medicare procedures and policies
- Maintaining quality control of all interactions
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
Mobile Beauty Therapist
Self-employed
07.1995 - 06.2015
- Provided tailored beauty therapy services to clients in a home spa setting
- Provided services including facials, waxing, pedicures, manicure and massage
- Performed specialised makeup application techniques for bridal parties and special occasions
- Maintained client treatment records and ensured all details were kept private and confidential
- Increased repeat clientele through exceptional customer service and tailored therapy recommendations.
- Maintained a sanitary work environment, ensuring compliance with state health and safety regulations for all mobile beauty treatments.
Bank Teller
Bank Of Melbourne/Westpac
09.1991 - 12.2003
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
Assistant Manager
Geelong Tudor Motel
04.1989 - 03.1991
- Checked visitors in and out of their accommodation
- Housekeeping - ensuring that all accommodation and service areas, including the restaurant and function venue, were cleaned, restocked, prepared and organised for accommodation, dining or functions.
- Coordinated functions and liaised with parties involved to ensure that events ran smoothly
- Waitress - served food and beverages to diners and function guests. Helped with food preparation and clean up during and after each event
- Answered telephone enquiries and bookings
Clerk
State Bank Of Victoria
02.1985 - 03.1989
- Microfilmed bank documentation, including loans, personnel files, customer account records
- Prepared all documentation prior to microfilming
- Provided quality control of all files filmed
- Filed and maintained all files of microfilmed documentation
- Retrieved filed documentation as requested
Education
Diploma - Beauty Therapy
Victoria University
Melbourne, VIC12.1995
Skills
- Written and verbal communication
- Problem-Solving
- Attention to Detail
- Customer Service
- Maintaining Client Records
- Data Confidentiality
- Data Entry Software
- Microsoft Office
- Workflow Management
Timeline
Service Officer
Services Australia- Medicare
02.2005 - Current
Mobile Beauty Therapist
Self-employed
07.1995 - 06.2015
Bank Teller
Bank Of Melbourne/Westpac
09.1991 - 12.2003
Assistant Manager
Geelong Tudor Motel
04.1989 - 03.1991
Clerk
State Bank Of Victoria
02.1985 - 03.1989
Diploma - Beauty Therapy
Victoria University
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