Jackie Raman

Answered phone with positive attitude and asked questions to better understand customer needs.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Followed up on emailed or web-submitted customer inquiries within standard response times.
Tracked down sources of special products and services to meet customers' special needs.
Set up and updated customer accounts to facilitate smooth purchases.
Answered questions from customers by phone and email, offering company details and policy information as requested.
Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.

2IC @ Ambulance Victoria Membership Inbound & Outbound calls - Emails/Administration - Live Chat -Scanning Documents
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Documented conversations with customers to track requests, problems and solutions.
Maintained strong call control and quickly worked through scripts to address problems.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Trained new employees on processes to promote productivity team-wide.

Typing Legal documents Filing Daily mail processing Answering incoming calls & Handaling a Busy Switchboard Advertising
properties for sale & rent Updating Rental Lists & Inspection Times Daily banking Payment's & Receipts Database management Macpro,
R P Office, Outlook, Desktop, Agent Administration & G5Mail Supporting the team's sales processes Greeting Landlords & Tenants with respect &
in a professional manner.

Typing Legal documents Filing Daily mail processing Answering incoming calls & Handaling a Busy Switchboard Advertising
properties for sale & rent Updating Rental Lists & Inspection Times Daily banking Payment's & Receipts Database management Macpro,
R P Office, Outlook, Desktop, Agent Administration & G5Mail Supporting the team's sales processes Greeting Landlords & Tenants with respect &
in a professional manner.

Filled in for an employee on maternity leave.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Maintained current and accurate medical records for patients.

Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.

• Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
• Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
• Located, checked in, and pulled medical records for patient appointments and incomplete charts.
• Enhanced office productivity by handling high volume of callers per day.
• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
• Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
• Facilitated timely referrals to specialists by obtaining necessary authorizations from insurance companies.