Summary
Overview
Work History
Education
Skills
Golf
References
Timeline
Generic

Jacob Lawson

WINDAROO

Summary

Proven leader in retail management with a track record of enhancing team performance and customer satisfaction at Coles Supermarkets. Excelled in operations management and employee development, significantly improving efficiency and service levels. Skilled in inventory management and performance management, demonstrating a results-driven approach with a keen focus on achieving and surpassing company goals.

Overview

8
8
years of professional experience

Work History

Dry Goods Manager

Coles Supermarkets
04.2024 - Current
  • Provided support for customers quickly and efficiently, delivering exceptional customer service skills.
  • Managed daily operations including scheduling and budgeting.
  • Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
  • Offered constructive feedback to team members, boosting overall job performance.
  • Developed personal growth opportunities, empowering employees to produce results and meet goals.

Duty Manager

Coles Supermarkets
11.2022 - 04.2024
  • Managed the store and team from 4pm to close of trade on a Full Time basis.
  • Successfully trained and developed new staff members on company policies and procedures.
  • Ensured compliance with all health, safety, and security regulations within the workplace.
  • Demonstrated strong leadership abilities while managing daily operations of the business.
  • Established effective communication channels between management and employees.
  • Resolved customer complaints in a professional manner, leading to improved customer retention rates.
  • Provided guidance and mentorship for junior staff members as needed.
  • Effectively managed a team of 20+ employees and assigned tasks accordingly.
  • Collaborated regularly with management team to address ongoing strategies and concerns.

Nightfill Manager

Coles Supermarkets
02.2021 - 09.2022
  • Mentored and trained new employees on company policies and procedures.
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
  • Monitored team productivity and performance to support goals.
  • Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
  • Coached and motivated team, driving sales and delivering exceptional customer service.
  • Offered constructive feedback to team members, boosting overall job performance.

Nightfill Team Member

Coles Supermarkets
09.2019 - 02.2021
  • Communicated effectively with customers, supervisors, and team members.
  • Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
  • Performed opening and closing duties, including store cleaning and restocking.
  • Greeted customers and answered questions regarding products and promotions.
  • Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers.
  • Provided excellent customer service through solving problems and answering questions.
  • Assisted new employees during training sessions.

Golf Shop Attendant

Coastal Golf
01.2016 - 08.2019
  • Demonstrated excellent customer service skills by greeting customers in a friendly manner, answering questions and providing product information.
  • Performed daily opening and closing duties such as counting cash drawers, verifying deposits and setting up registers.
  • Replenished stock on shelves as needed while ensuring that items were properly priced and labeled correctly.
  • Greeted customers entering the shop, identified their needs and directed them to appropriate products and services.
  • Provided expert knowledge on golf equipment, clothing, accessories, helping customers make informed purchasing decisions based on their specific needs or skill level.

Education

High School Diploma -

Rivermount College
Yatala, QLD
11.2015

Skills

  • Performance Management
  • Operations Management
  • Team Supervision
  • Employee Development
  • Customer Service
  • Time Management
  • Financial Reporting
  • KPI Setting and Review
  • Inventory Management
  • Delegating Work

Golf

Travelled the Australian amateur golf circuit from 2017 to 2019, playing in Queensland, Darwin, Perth, Melbourne, Tasmania, Adelaide, Sydney and Canberra.  

References

Craig Cornish

Reigonal Manager Jones Group IGA

0488222117


Tim Scales

Coles Supermarkets 

0451799943


Brayden Campbell

Coastal Golf

0405639821

Timeline

Dry Goods Manager

Coles Supermarkets
04.2024 - Current

Duty Manager

Coles Supermarkets
11.2022 - 04.2024

Nightfill Manager

Coles Supermarkets
02.2021 - 09.2022

Nightfill Team Member

Coles Supermarkets
09.2019 - 02.2021

Golf Shop Attendant

Coastal Golf
01.2016 - 08.2019

High School Diploma -

Rivermount College

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