JACQEULENE JACKY JULIES
Haynes,Australia
Summary
Dynamic professional with a proven track record in strategic leadership and workforce development at Murdoch University. Expertise in program design and stakeholder engagement, resulting in improved recruitment outcomes and service excellence. Skilled in operational planning and interpersonal communication, contributing to team growth and significant performance enhancements.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Future Students Coordinator / Team Leader
Murdoch University
WA
11.2015 - Current
- Lead a team supporting prospective students across digital, phone, and face-to-face channels
- Designed a Career Education and Development (CED) program to support staff growth and service excellence
- Managed team rostering, training, HR processes, and compliance reporting
- Liaised with schools, community groups, and internal stakeholders to improve recruitment outcomes
- Analysed performance data and developed improvement strategies
Service Delivery Team Leader
Fiona Stanley Hospital
WA
09.2014 - 10.2015
- Oversaw KPIs across 25 service lines, coordinating complex workflows
- Led stakeholder engagement and operational reporting
- Managed help desk operations, resource planning, and escalations
Deputy Registrar / Collections Officer
Ministry of Justice – North Shore District Court
NZ
08.2007 - 06.2014
- Managed civil enforcement services and represented the department in court
- Processed legal documentation, liaised with police and bailiffs
- Led collections, fines management, and dispute resolution functions
Corrections Officer
Department of Corrections
NZ & South Africa
01.1999 - 01.2007
- Conducted sentence management, compliance enforcement, and rehabilitation facilitation
- Supported critical incident response, assessments, and team training coordination
Senior Administrator / Victim Support Officer
South African Police Service
, South Africa
01.1994 - 01.1999
- Provided thorough trauma support to at-risk individuals of all ages, empowering both young people and adults to heal and rebuild their lives.
- Handled public complaints, conducted investigations, and coordinated administrative services
Education
Graduate Certificate in Education - Career Development and Counselling
Queensland University of Technology
08.2025
Skills
- Strategic leadership and workforce development
- Education-to-employment transition
- Stakeholder engagement and liaison
- Staff supervision and performance management
- Program design and implementation
- Career development theories and counseling
- Operational planning and compliance
- Interpersonal and written communication
- CRM platforms and Microsoft Office Suite
- Agility, Top Cat, OnBase, Performance Management System
- Social media communication tools
- Digital service portals
Certification
- Certificate of Attainment – Murdoch Leadership Programme, 2016
- Certificate of Recognition – Consultative Sales & Service Training, 2015
References
- Mark, Ennis, Manager, Student Enquiry, 0407936531
- Kerina, Putman, Director, Student Services, 0428286146, Murdoch University
- Vincent, Naidu, Manager, +64 9 916 5786, Ministry of Justice NZ
Custom
- Diploma in Human Resource (online)
- Diploma in Customer Service (online)
- Suicide Prevention, Conflict Resolution & First Aid
- Police, Corrections, and Front Office Training (South Africa & NZ)
Timeline
Future Students Coordinator / Team Leader
Murdoch University
11.2015 - Current
Service Delivery Team Leader
Fiona Stanley Hospital
09.2014 - 10.2015
Deputy Registrar / Collections Officer
Ministry of Justice – North Shore District Court
08.2007 - 06.2014
Corrections Officer
Department of Corrections
01.1999 - 01.2007
Senior Administrator / Victim Support Officer
South African Police Service
01.1994 - 01.1999
Graduate Certificate in Education - Career Development and Counselling
Queensland University of Technology
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