Jacynta Kilby
Traralgon
Summary
I have been working in hospitality for over 7 years, i have managerial experience and have enjoyed this work but would also be open to new experiences and roles. I have strong customer service skills, I am a reliable team player.
Overview
3
3
years of professional experience
Work History
Hospitality Worker
Oriental Jade
11.2024 - 06.2025
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Assisted with food and beverage preparation, ensuring adherence to quality standards.
- Maintained cleanliness and organization of dining areas for optimal guest experience.
- Collaborated with team members to streamline operations during peak service hours.
- Handled cash transactions accurately while ensuring efficient point-of-sale processes.
- Adapted quickly to diverse customer needs, demonstrating strong problem-solving skills.
Laundry and Dry Cleaning Assistant
Hammond's Dry Cleaning
04.2024 - 11.2024
- Assisted in sorting and categorizing laundry items for efficient processing.
- Operated washing machines and dryers, adhering to safety protocols.
- Maintained cleanliness and organization of work area to ensure optimal workflow.
- Collaborated with team members to meet daily production targets effectively.
- Handled customer inquiries regarding laundry services, enhancing client satisfaction.
- Monitored equipment performance, reporting issues to maintain operational efficiency.
Assistant Manager
Subway
10.2022 - 02.2024
- Assisted management in developing operational strategies to enhance customer satisfaction and streamline processes.
- Coordinated daily team activities, ensuring alignment with organizational goals and efficient workflow execution.
- Implemented training programs for new staff, fostering a collaborative environment and enhancing team performance.
- Monitored inventory levels, identifying discrepancies and facilitating timely replenishment to maintain stock accuracy.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bairnsdale Secondary Collage
Bairnsdale, VICSkills
- Food preparation
- Cleaning and sanitizing
- Supply restocking
- Food safety
- Prep work
- Time management
- Problem-solving
- Multitasking
- Cash handling
Timeline
Hospitality Worker
Oriental Jade
11.2024 - 06.2025
Laundry and Dry Cleaning Assistant
Hammond's Dry Cleaning
04.2024 - 11.2024
Assistant Manager
Subway
10.2022 - 02.2024
Bairnsdale Secondary Collage
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